• Provide outstanding customer service and support for customers of Bell Canada, Virgin Plus and Lucky Mobile.• Provide resolution to customer’s telecommunication inquiries with regards to their fiber, copper and wireless home internet, home phone, satellite and fiber TV connection and mobility services.• Ensure a complete resolution of the customer’s issue by following company policies and protocols.• Sell, cross sell, and upsell the best communication products and services in the market.• Communicate, consult and liaise with other department to ensure best customer experience is achieved in every call.• Act as side-by-side mentor/coach to Technical Support new hires facilitated by Training Department.

• Manage various aspects of operations like Logistics, Vehicle and Transportation, Manpower Deployment and Operations as a whole.• Forecast project requirements – tools, materials and equipment including vehicle requirements.• Coordinate with Operations, Purchasing and Finance Departments regarding requirements of all projects.• Schedule delivery of materials, tools and equipment to various projects nationwide.• Manage company vehicles and company drivers.• Approve Daily Transport Schedule.• Oversee vehicle maintenance and repairs.• In coordination with Finance and Purchasing Departments, procure vehicle parts as required.

• Identify management’s system requirements and effectively communicate the same to the development team outlining necessary processes, functions and related information thus resulting to a more effective system implementation.• Conduct research and development on new technologies, processes and advancement in digital world including all related government rulings and report requirements – and see to the implementation of the same. • Manage system servers and database securing all data against possible system hacks and/or data loss.• Spearheaded company’s systems development including systems used by the 1,000+ Chooks-to-Go stores.• Implemented a mobile-based system for Chooks-to-Go. Prime objective of the said system was to consolidate Sales report of more than 1,000 outlets of Chooks-to-Go.• Implemented POS System replacing the mobile-based system for all outlets of Chooks-to-Go. CTG POS System cover not just Sales but also Inventory Reporting and other related store transactions.• implemented a mobile-based tracking system for field personnel resulting to better work efficiency, productivity and increase in Sales.• In close coordination with other departments and branch units, draft implementing guidelines, policies and procedures relative to the implementation of the newly developed system – for management review and approval.

• Facilitate nationwide trainings and seminars for the newly implemented system both for office personnel and outlet crew.• Direct CTG System’s nationwide support serving 18 branch offices of BAVI and outlet personnel – both system software and hardware’s technical and troubleshooting concerns.• Communicate all related matters to third party providers and sees to the resolution of any and all concerns that may arise in daily operation.• Develop a Training Team for Systems Support handling system cascade to all branch offices and outlet personnel.

• Mentor and coach Systems Support personnel to effectively accomplish duties and responsibilities.• Develop personnel to achieve their full potential – not just as an employee but as a total person.• Transfer knowledge and skills to subordinates to ensure continuity of service.• Pass on learnings from the various seminars and conferences given to managers and as a member of the “Train the Trainors” group.• Develop a Training Team for Systems Support who handles system cascade to all branch offices and outlet personnel.

• Provides chat support to Dell USA customers.• Provides technical assistance to Dell USA customers.• Provides assistance to customers relative to their computer needs recommending the right computer packages, configuration and solutions.

• Teach other subjects to both Grade School and High School students – MAPEH, HELE, Values Education, Economics, Business Management, and Accounting.• Oversee school’s intramurals including inter-school sports competition.• Designated as school’s discipline officer.

• Teach computer subjects in secondary level covering different software as part of the curriculum – MS Windows, MS Office, Windows Movie Maker, Adobe Photoshop, Basic Computer Maintenance and Computer Systems Concept.• Manage computer laboratory including local network.• Responsible for the maintenance of computer hardware and software.

• Assist customers in relation to their computer needs recommending suitable computer packages, products and solutions.• Designs and configures Local Area Network for customers.• Prepares month-end financial reports including preparation of pricelist and product costing.• Manages inventory control including coordination with third party suppliers.

• Teach computer subjects in secondary level covering different software as part of the curriculum – MS Windows, MS Office, Windows Movie Maker, Adobe Photoshop, Basic Computer Maintenance and Computer Systems Concept.• Manage computer laboratory including local network.• Responsible for the maintenance of computer hardware and software.

• Teach other subjects to both Grade School and High School students – MAPEH, Araling Panlipunan, Economics, Business Management, and Accounting.• Oversee school’s sports fest including inter-school sports competition and district meets.• Designated as school’s discipline officer.

• Source-out prospective clients in relation to their computer requirements.• Recommend to clients the most effective IT Solution that fits their company.• Configures Local Area Network / Wide Area Network for prospective clients.• Coordinate with current suppliers with regards to price, on-stock reports and latest product updates.

• Look for and explain to prospective clients including academic institutions the advantages of Time-Life books and what it will bring to their children/students.• Suggests to prospective client Time-Life books that fit the need of their children.• Follow-up leads given by the company and other clients.• Ranked 6th in the Battle of the Champions (company-wide sales competition) which ended December 1999.

• Assists the president in dealing with suppliers, contractors and clients.• Provides initial information regarding potential projects.• Coordinates with present clientele such as PLDT, Piltel, Ajinomoto, Hughes Network, San Miguel Corporation, Firelli Philippines and other government agencies.• Carries-out any other duties as required by the president of the company.

• Responsible for the preparation of all financial statements of the company.• Controls credit and collection of the company.• Liaise with the bank regarding all financial matters.

• Configures local network using Novell Netware 4.11.• Assigns user names, passwords, and rights to files and directories to all employees using the computer.• Manage local network and database maintenance.

• Developed Payroll Program for the Accounting Department • Implement revisions on existing computer programs as required by the management.• Facilitate computer refresher course to office staff resulting to better efficiency and increased productivity.• Trains a Technical Support team that will help their respective department with regards to computer problems• Maintains all workstations and facilitate any troubleshooting requirements.

• Design new concepts and ideas to increase company’s market share and product image leading to increase in sales and income.• Facilitate special events like fashion shows and mall shows promoting Rusty Lopez shoes.• Assist Visuals Department with computer graphics layouts used in window displays, posters and other print collaterals.

• Taught different subjects like MS DOS, MS Windows, MS Office (Word and Excel), FoxPro for Windows, Basic Computer Maintenance and Computer Systems Concept.• Maintains the whole computer system of the school both hardware and software.• Coordinate with other departments regarding computer use and requirements.

• Taught Basic Accounting and Hotel Accounting.• Discussed all processes that takes place in a Hotel Industry environment as part of the school’s curriculum.• Taught preparation of all financial statements for all the departments of the hotel.

• Maintains the whole computer system of the school both hardware and software.• Setup and maintain school’s Local Area Network. Work included physical cabling, computer configuration and user access control.• Updated existing program of the Registration Department.• Taught different subjects like MS DOS, MS Windows, MS Office (Word and Excel), Basic Computer Maintenance and Computer Systems Concept.

• Supports the Operation Manager in making important decisions regarding on-going project and sees to the implementation of plans by personnel.• Coordinates with other companies regarding supplies and materials that are needed.