Ryan Ricker Email & Phone Number

Drive Star Ratings improvement through a customer experience focus, elevating customer satisfaction and loyalty Advise Medicare aligned teams on the customer journey and opportunities for improvement Data & analytics, operations support for Medicare Stars Administrative measure lead - Appeals, CTMs, FLTTY, Members Choosing to Leave the Plan

Built a comprehensive Out of Network Provider Engagement strategy to improve Star ratings - developing & owning short term strategy while partnering with senior leadership on long term strategyProvided data & analytic support to the Group MA Strategy team on a range of projects - customer outreach initiatives, Out of Network Provider Engagement, Stars and Risk Adjustment governance, etc.Led Stars improvement initiatives, including HEDIS customer call campaigns and engagement… Show more Built a comprehensive Out of Network Provider Engagement strategy to improve Star ratings - developing & owning short term strategy while partnering with senior leadership on long term strategyProvided data & analytic support to the Group MA Strategy team on a range of projects - customer outreach initiatives, Out of Network Provider Engagement, Stars and Risk Adjustment governance, etc.Led Stars improvement initiatives, including HEDIS customer call campaigns and engagement opportunities with Group MA Clients Show less

Greater Chicago Area

Designed population-level health interventions to improve member outcomes and HEDIS ratesEngaged operational leaders and key stakeholders to collect funding and support for new interventionsManaged all aspects of vendor partnerships, from contracting, data integration, day-to-day operations, invoicing, and program evaluation

Bloomington, Indiana

Worked one-on-one with students to improve performance and comprehension of the material Collaborated with the professor to assess student needs and to evaluate course structure and outcomesDeveloped an efficient and accurate grading process for class assignments and exams

Greater Chicago Area

Analyzed key performance metrics and applied findings to Quality Improvement initiatives Supported document preparation for NCQA Population Health Management accreditationParticipated in the Intern Innovation Challenge to improve mental health in college students

Worked within the Indiana University School of Public Health Tracked trends and identified areas of focus for the Indiana Trafficking Victim's Assistance ProgramAssisted in data management and drafted reports summarizing key survey results

Interned at the Indiana University Health Center within the Sexual Assault Crisis Services departmentRaised awareness on topics such as consent and healthy relationships on the Indiana University campusPartnered with student groups on campus to secure funds and volunteers for our events

Interned within the Community and Family Resources department Collaborated with council members and committee members to improve Bloomington accessibilityLed the implementation of Smartsheet, a cloud-based project management software

Greater Chicago Area

Interned in the Older Adult Services department Facilitated activities and exercises for seniors with early stage memory loss