Claims Specialist, Centralized Property
Current• Licensed property claims adjuster, providing prompt and accurate resolve for homeowner property claims filed by Nationwide and Allied, and policyholders.• Managed after-hours large loss calls, providing customer service to members in times of crisis• Determined proper policy coverage for members by following Nationwide's Best Claims Practices to provide consistency to members by appropriately investigating, negotiating and concluding claims. • Achieved hundreds of successful referrals to preferred contractors to provide policyholders with trusted service providers and accurate, trustworthy estimates. • Improved customer service by participating in the “First Notice of Loss” contact system which allows policyholders to connect with licensed adjusters at initial contact. • Worked actively with Xactimate and Xactanalysis, achieving Xactimate Level 1 Certification.