Claims Specialist, Centralized Property
Current- Licensed property claims adjuster, providing prompt and accurate resolve for homeowner property claims filed by Nationwide and Allied, and policyholders.
- Managed after-hours large loss calls, providing customer service to members in times of crisis
- Determined proper policy coverage for members by following Nationwide's Best Claims Practices to provide consistency to members by appropriately investigating, negotiating and concluding claims.
- Achieved hundreds of successful referrals to preferred contractors to provide policyholders with trusted service providers and accurate, trustworthy estimates.
- Improved customer service by participating in the “First Notice of Loss” contact system which allows policyholders to connect with licensed adjusters at initial contact.
- Worked actively with Xactimate and Xactanalysis, achieving Xactimate Level 1 Certification.