Ryan Risher Email & Phone Number

Springfield, VA, US

Chantilly, VA

Manassas, VA

• Monitored customer connections to the company’s satellites and notified customer if connection has dropped and diagnosed the issue.
• Used Python to fix IP pinging tool to determine customer’s connection.
• Created a knowledge database for the engineers in the NOC to use, reducing the average work effort time per outage case by 20 minutes.
• Transferred and verified documents such as As-Builts and Network Diagrams to the knowledge database.
• Audited customer sites in the knowledge database to ensure that all information about the site was correct, including IP Addresses, location, and antenna type.
• Created multiple training documents to inform engineers on new procedures that were added to the NOC.

Fairfax, VA

• Worked with the athletic department according to their specifications to create an apparatus to measure the frequency and vibration of a whole body vibration device.
• Created and edit the proposal, bill of materials, and various other technical reports.
• Programmed using LabVIEW to record data given by the apparatus, a suite containing accelerometers and other equipment, and to benchmark and model this system.
• Ordered and procured all necessary items for the device.
• Accrued over $300 in discounts and expedited the procurement process to put the team a week ahead of schedule.
• Built rapport with the four other mechanical engineering students on my team, university engineering department personnel, and employees of various companies.

• Mentored new team members by familiarizing them with store policy, the working environment, and how to handle their positions effectively.
• Suggested multiple improvements to training program to make the program more effective and reduce training by a day.
• Performed opening and closing procedures, ensuring new employees complete all tasks accurately.
• Created a heartfelt connection with guests in order to bring them the best service possible and promote return trips.
• Handled an average of $1,500 of cash on a daily basis and assured that all transactions were fulfilled quickly and accurately.