Provide executive-level leadership with full accountability to a team of engineers and dedicated consultants to ensure customers and staff are well educated in finding best solutions to cater to their needs. Clearly define job roles within the organization to allow for employee advancement. Act as lead sales engineer.• Guide modernization and service-level enhancement initiatives spanning multiple facets of information systems and infrastructure. Provide hands-on management of all mission-critical systems handling top-tier escalation tickets/projects.• Executed infrastructure upgrade plans including Edge (BGP) Routing, primary firewall cluster, and core switching upgrade, secondary datacenter migration, and storage planning/acquisition.• Developed custom hosted VoIP platform and custom call interface (NodeJS).• Designed custom customer solutions.• Facilitated the moving of the company’s datacenter across Chicago.• Developed RESTful API for phone system.Key Accomplishments: • Implemented a compensation structure that drives productivity and helped lower employee turnover by 88%. • Increased total billable minutes by 100% over the course of two years to 1,000,000 minutes monthly, while maintaining a 50% gross profit margin.• Lowered operating costs by consolidating vendors where applicable and renegotiating contracts on connectivity to save 33% monthly.

Responsibilities and accomplishments with FTW Entertainment include:• Core network management • Vyatta setup/configuration• IPSEC VPN Tunnels • Custom Code Review• General Linux (CentOS) support as needed

Created and executed project planning and full build-out for customers. Successfully maintained computer networks and related computing environments including systems software, applications software, hardware, and configurations.• Planned, configured, implemented and installed full mesh phone system on-site at all five (5) locations leveraging Asterisk, IPsec VPN and Least-Cost Routing.• Handled the hardware recommendations for an existing customer; involved in the research, implementation, sourcing and installing the network switching, voice (VOIP), and server components across 6 locations. • Implemented a hybrid hosted VOIP solution that reduced the customer’s international phone bills by 75% while installing industry standard hardware improved their reliability. • Designed and implemented company infrastructure migration from stand-alone hardware to Dell EqualLogic SAN hardware and 10GB core network with VMware ESXi 6.5.Key Accomplishments:• Implemented an automated provisioning system for the hosted phone platform that reduced deployment time by 90%.• Migrated datacenter between facilities, moving six (6) racks of hardware with redundant power & switching. Successfully lead 25 team members and temporary employees during this move.• Established hardware lifecycle to ensure 99.9999% uptime at hosted facilities.

Handled multifaceted roles which comprised of engaging with employees and customers to ensure proper use of hardware and software. Served integral role in furthering business’s online presence.Planned and orchestrated daily workflow.• Conducted Aloha POS Hardware/Software Maintenance.• Implemented centrally-managed training stations leveraging netbooks, improving server engagement/interaction, which Saved $500 or so per unit bringing the total cost to ~$350 rather than $850 for an equivalent laptop or desktop combo.• Designed/implemented online ordering for holiday catering.• Conducted FOOD-TRAK (OMS) general software maintenance.• Centralized reporting and migrated office to a cloud-based solution which saved on maintenance time, reduced order input time by 10% and office reporting accuracy increased

Conducted technical and operational trainings for managers. Assessed current policies/procedures and implemented new standards to enhance technological efficiency.• Integrated custom web applications and optimized data-intensive applications custom web application. • Designed a general user interface (UI) for the Web.• Conducted server backend maintenance.• Guided PHP/MySQL integration to company projects.

Responsibilities and accomplishments with Piranha’s:• Setup/Managed IP network • Implemented WDS Boot Imaging (PXE)• Managed Custom game server for capturing and broadcasting gameplay • Managed customer accounts, time and food sales.

Displayed proven ability to create and deliver solutions tied to business growth. Provided customer and employee support.Involved in day-to-day business operations ensuring all systems are functioning effectively.• Setup/Managed IP network.• Implemented WDS Boot Imaging (PXE) which reduced the amount of time spent rebuilding computers from 6 hours, to 2 on average, while ensuring everything was 100% uniform.• Managed custom game server for capturing and broadcasting gameplay and customer accounts, time and food sales.