As a Customer Experience Team Leader at Dubai Airport for 2 years, I was responsible for managing a team of customer experience team member to ensure that passengers had a smooth and enjoyable experience during their time at the airport. I provided guidance and support to my team, handled escalated customers issues, and worked to continuously improve our service and process. I also worked closely with airport management and other department to maintain high standards of customer satisfaction and ensure a positive image of the airport. My role required strong leadership skills, exceptional communication abilities, and a commitment to delivering exceptional customer experiences.

As an RTA ( road and Transport Authority) station Agent at Dubai Metro for 1 year. I was responsible for providing assistance to passengers, selling tickets, and ensuring the smooth operation of the public transportation system. I interacted with customers on a daily basis, assisted with route information, and addressed any concerns or issues that arose during their travels. My role required strong communication skills, the ability to work effectively in a fast-paced environment and a commitment to delivering high quality customer service.