Ryan Roberts Email & Phone Number

Mertztown, Pa, Us

Mertztown, Pa, Us

Charlotte, North Carolina, Us

• Deliver exceptional customer service to build customer satisfaction and loyalty. • Provide effective and timely resolution of a range of customer inquiries • Troubleshoot network issues.• Effectively communicate technical issues in a manner a nontechnical individual can understand• Strive for one-call resolution of customer issues.• Server, Desktop and Network Support: ◦ Server, PC and some Apple Hardware ◦ Windows OS and some Apple OS ◦ Troubleshoot any remote connection issues with customers such as: Remote web workplace, Small Business Server remote connections, RDP connections including Workstations, phones and tablets, etc.• End-user application support: ◦ Microsoft applications ◦ Client line of business (LOB) applications ◦ Microsoft Office 365 Troubleshooting ◦ Spam Filtering troubleshooting I.E. Reflexion• Remote Administration: ◦ Setup end user remote access such as: Remote Desktop Services, Citrix, SonicWALL, etc.• Server support calls and troubleshooting: ◦ Network account administration ◦ Account setup, login, password administration and policies, etc. ◦ Maintain user accounts across production servers ◦ Troubleshoot and resolve all issues to ensure proper running of server hardware and software ◦ Work with customers on installing or upgrading any software applications ◦ Upgrade any server software as required such as: TitleExpress, Quickbooks, etc.• Data Protection Plan Backup Administration: ◦ Manage backup solutions through our portal ◦ Maintain and test backup and disaster recovery solutions ◦ Restore files as requested by clients• Mobile Device Support: ◦ Apple IOS, Android, Windows Mobile, Blackberry

• Deliver exceptional customer service to build customer satisfaction and loyalty. • Provide effective and timely resolution of a range of customer inquiries • Troubleshoot network issues.• Effectively communicate technical issues in a manner a nontechnical individual can understand• Strive for one-call resolution of customer issues.• Server, Desktop and Network Support: ◦ Server, PC and some Apple Hardware ◦ Windows OS and some Apple OS ◦ Troubleshoot any remote connection issues with customers such as: Remote web workplace, Small Business Server remote connections, RDP connections including Workstations, phones and tablets, etc.• End-user application support: ◦ Microsoft applications ◦ Client line of business (LOB) applications ◦ Microsoft Office 365 Troubleshooting ◦ Spam Filtering troubleshooting I.E. Reflexion• Remote Administration: ◦ Setup end user remote access such as: Remote Desktop Services, Citrix, SonicWALL, etc.• Server support calls and troubleshooting: ◦ Network account administration ◦ Account setup, login, password administration and policies, etc. ◦ Maintain user accounts across production servers ◦ Troubleshoot and resolve all issues to ensure proper running of server hardware and software ◦ Work with customers on installing or upgrading any software applications ◦ Upgrade any server software as required such as: TitleExpress, Quickbooks, etc.• Data Protection Plan Backup Administration: ◦ Manage backup solutions through our portal ◦ Maintain and test backup and disaster recovery solutions ◦ Restore files as requested by clients• Mobile Device Support: ◦ Apple IOS, Android, Windows Mobile, Blackberry

Fort Mill, Sc, Us

• Deliver exceptional customer service to build customer satisfaction and loyalty. • Provide effective and timely resolution for a range of customer inquiries • Troubleshoot network issues• Be able to walk a customer through troubleshooting the system when no remote connection is available.• Have the Ability to communicate technical issues in a manner a nontechnical individual can understand• Strive for one-call resolution of customer issues.• Fix POS (Point Of Sales) systems and attached hardware• Track and log all hardware shipped to and from clients for proper credit and debits • Escalate shipment concerns to the Regional Logistics Analyst.• Log and maintain real-time reports of daily work queue to ensure proper case resolution in a timely manner• Communicate effectively and courteously with customer to provide feedback and confirm scheduling

• Create and maintain customer relationships for continued mutual success with one-call resolution• Provide effective and timely resolution to all customer inquiries including customer call backs and follow-up• Utilize all resources/tools to troubleshoot and diagnose customer issue for resolution pertaining to: Viruses, Spyware, Slow performance, email client set-up, software installation and configuration, wireless networks, technical and peripheral problems and troubleshooting network issues. • Provide step by step guidance to walk a customer through troubleshooting the system when no remote connection is available.• Effectively communicate technical issues in a manner for nontechnical individuals to understand

Allentown, Pa, Us

• Answer calls and deliver exceptional customer service to build customer satisfaction and loyalty. • Provide effective and timely resolution of a range of customer inquiries • Utilize all resources/tools to troubleshoot and diagnose customer issue for resolution. • Work with MySQL to resolve customer issues and create custom queries to investigate and resolve customer issues.• Troubleshoot network issues in relation to Harbortouch equipment.• Maintain the ticket system and work tickets that are assigned.• Provide follow ups with merchants where the issue was unable to be resolved in one call.• Answer incoming requests from the Chat system.• Answer incoming emails from merchants and other departments.• Be able to walk a merchant through troubleshooting the system when no remote connection is available.

Phillipsburg, Nj, Us

• Build, Customize and Repair all Infinitt Workstations and Laptopso Use Acronis Media to Image Workstations and Laptopso Use Manufacturer utilities to determine if a hard drive is defective and needs RMAo Use Manufacturer utilities to determine if other Hardware is defective and needs RMAo Perform all Infinitt system tweaks; including Registry and Operating system.• Process all Shipping and Receiving Items, Ensure key personnel is informed of items coming in or out of the building• Enter all inventory into system for tracking• Log into all Infinitt customer sites and Monitor system health Including but not limited to:o Backups of images and database.o Run SQL quarries and collect the informationo Drive array health/statuso Firmware statuso Windows updates statuso Power supplies (as can be checked)• Orchestrate RMA/Replacement of hardware with Field Service Engineer or onsite contact• Keep key personnel informed of all abnormalities in real time as needed by way of weekly/bi-weekly reports and entering of issues in to ticket system• Maintain organized spreadsheet of all sites and status for investigation at any time

Lohr Am Main, De

• Pick materials based on transfer orders • Certified Cherry Picker operator in accordance with OSHA safety standards • Certified Standing Forklift operator in accordance with OSHA safety standards • Assist with replenishing inventory for production lines

Bellevue, Wa, Us

• Answer calls and deliver exceptional customer service to build customer satisfaction and loyalty. • Troubleshoot all technical inquiries regarding network coverage, device information and data services. • Utilize all resources/tools (i.e. ALR, HLR’s and MVP’s via Crosstalk/SMR, Remedy, File Trouble Tickets via Engineering Remedy) to troubleshoot and diagnose customer issue for resolution. • Complete ongoing training to stay abreast of product, service and policy changes. • Provide effective and timely resolution of a range of customer inquiries • Strive for one-call resolution of customer issues.

Us

• Provided On-Site Customer Support by Installing/Setting up Routers, Hubs, Switches, and Installing RJ45 Patch or Cross-Over cables • Repair Widows PCs and Laptops• Provide Customer support and answered any questions the customer had while keeping clients informed of preventive maintenance • Removed viruses and spyware on customer PCs and Laptops • Installed Hardware and Software in/on customer PCs.

Associate Of Applied Science In Information Technology, Information Technology

Computer Forensics