Ryan Rollins Email & Phone Number

Portland, Oregon Metropolitan Area

Home-ran business for creating and selling handmade products at local markets.Performed:IT Hardware/Software Purchasing IT support POS SupportProduct Design and CreationDirect Sales

Portland, Oregon, United States

Hired into newly-created position at growing company to audit and review client security questionnaires to ensure that company met stringent customer compliance requirements. Also managed company’s IT services supporting 800 employees located nationwide who serve 2 million health care professionals; informed IT budget on $700,000 in capital expenditures for equipment and software replacement / updates. Oversaw business continuity, connectivity, updates, patches, help desk, ticket resolution… Show more Hired into newly-created position at growing company to audit and review client security questionnaires to ensure that company met stringent customer compliance requirements. Also managed company’s IT services supporting 800 employees located nationwide who serve 2 million health care professionals; informed IT budget on $700,000 in capital expenditures for equipment and software replacement / updates. Oversaw business continuity, connectivity, updates, patches, help desk, ticket resolution, automating onboarding and offboarding access, administrating tech stack, optimizing ordering processes, and security posture.Reduced number of security incidents 20% after launching initiative to improve employee knowledge of company’s security posture to prevent intrusions, malware introduction, and phishing scams; implemented software that trained users on security best practices and data hygiene.Shortened new employee onboarding processes into single click process and closed prior security vulnerability; converted applications into SAML single sign-on; created automated application assignments for onboarding / offboarding and created better-defined group structure to allow for easier handling. Protected company from liability exposure while limiting potential loss of corporate knowledge; limited liability of storing company hardware within employee homes by setting up hardware partner to optimize deployment of new devices to users.Eliminated security gaps caused by inconsistent policies and procedures; defined first-ever new standardized security standards with infra-security team by adding settings, procedures, and best practices that improved security posture.Persuaded CTO to add first-ever corporate anti-malware measures as additional layer of security for corporate intellectual assets; led implementation and configuration. Show less

Greater Denver Area

Recruited by former colleague into new role at worker's comp web-based platform company. Role expanded to encompass all aspects of IT and system administration supporting 400 employees serving 2,800 insurance agencies located across U.S. Directed annual IT spend of $300,000 for hardware and software. Conducted strategic planning, sourced vendors, developed technology roadmaps, ran help desk, onboarded new employees, managed security (hardware, software, and building entry), software updates… Show more Recruited by former colleague into new role at worker's comp web-based platform company. Role expanded to encompass all aspects of IT and system administration supporting 400 employees serving 2,800 insurance agencies located across U.S. Directed annual IT spend of $300,000 for hardware and software. Conducted strategic planning, sourced vendors, developed technology roadmaps, ran help desk, onboarded new employees, managed security (hardware, software, and building entry), software updates and patches, hardware maintenance and replacement, and all other web-based support. Show less

Greater Denver Area

Joined co-lead IT engineer to independently develop technical architecture for company with ~800 employees located across U.S. (200 in Denver office and 500 in Boston, MA). Directed hardware configurations and end user personalized set-up. Handled A/V equipment operability, solved tickets, and managed tech stack. Ran onboarding sessions and prepared hardware / accounts for new employees. Set hardware standards as needed for new hardware. Tested hardware options and implemented as necessary.

Greater Denver Area

Transitioned from contractor role to full-time position based on expertise in developing then delivering help desk solutions for international real estate website and app. Provided ticket support for hardware, software, av, and networking, while creating and managing automations, operating system (OS) image creation, and reimaging hardware as needed for Denver support center which has 500 employees.

Greater Denver Area

Joined community mental health organization including handling many different areas of responsibility within entity with 500 employees supporting 10,000 clients, with 12 business unit locations. Solved tickets for users across enterprise, conducted site visits to build team rapport, resolved non-priority issues, and provided on-site / remote hardware and software support.

Greater Denver Area

Worked at Peakview Elementary as the exclusive on-site tech, and later at Eaglecrest High School in a team of 3. Supported staff and students with Mac, Windows, and ChromeOS based systems and maintained and administered Active Directory user and computer accounts and security groups.

Greater Denver Area

Worked with the building’s tech, learning the ropes and gaining work experience for my future career. Helped with a hardware refresh project.