Ryan Romagnano Email & Phone Number

Elgin, Illinois, United States

Cary, Illinois, United States

• Manage the order process for assigned accounts by ensuring pricing and details are accurate,providing timely order confirmations and status updates to customers• Analyze recommendations for alternative product line solutions for existing and potential customers• Collaborate with internal departments such as planning, marketing, and the lab• Maintain strong relationships with assigned customers and new clientele to increase revenue whileapplying open communication to ensure ongoing success• Consistently seek new opportunities to improve order management and forecast methods

Vernon Hills, Il

• Developed collaborative teaming relationships with internal CDW departments to resolve order issues (e.g. drop ship emergency team, backorder management, TSM logistics, Customer Relations, etc.)• Manage at least 35% of the daily incidents requiring tracking of an order; contacting vendors for confirmation of cancellation, expediting orders, providing estimated delivery dates or lead times on invoiced items, and providing updates• Train and support all new ICAN Specialist employees while maintaining personal ICAN goals• Provide strategic resolution to escalated customer service issues by creating incidents to increase turnaround time while consistently exceeding daily goals set by CDW

Woodstock, Illinois

While an Intern at the McHenry County Sheriff's Department I experienced several different aspects of law enforcement which includes but is not limited to: Criminal Investigation, Records, Civil, Corrections, Training division, Court, Court security, Patrol, Dispatch, Apprehension, and SWAT team.