• Responsible for the customer-facing purchase experience and underlying order-to-cash platform• Lead team of 3 analysts responsible for issue-escalation, order fulfillment, supply chain vendor management, technical specification development and testing processes for new features and deployments• Coach and guide team of 12 account advisors responsible for providing business support to sales teams and dealer network• Influence the global operations roadmap through prioritization and collaboration with the Engineering team on key projects• Provide operational input to all cross-functional projects involving Marketing, Sales, Product, Engineering, Legal and Procurement• Drive Salesforce CRM platform optimization and integration with all supporting tools and technologies• Research, assess and onboard new technology tools to enable best-in-class customer support organization

• Responsible for $17B global P&L forecast • Led reviews of global-regional financial results and forecast meetings to understand key business drivers• Coordinated and prepared monthly Executive Team financial and business metrics reporting• Developed and crafted the financial narrative for the monthly Board of Director’s letter• Prepared financial and business presentations for the CFO and CEO for Board of Director’s meetings• Coordinated the preparation, analysis and presentation of the global finance operations report• Prepared ad-hoc reports and analysis for Investor Relations• Assisted with long range plan (LRP) analysis• Supported finance team initiatives to improve forecasting tools, processes, accuracy and metrics reporting

• Provided analytical and business support to national account managers and distribution strategy team• Executed compensation analysis and led quarterly compensation discussions with strategic retail partners, including year-end payment calculations, processing and communication for over $250M of strategic market funding programs• Responsible for financial support of $300M dealer compensation program, including forecasting exposure along with the development of a custom model used for current year and future program scenarios

• Managed $200M combined expense budgets for Sales, Marketing and Training organizations, including forecasting, upside / downside analysis, funding reduction initiatives and compliance training• Developed and provided guidance / analytical support for incentive plans

• Identified, pursued and managed strategic opportunities and relationships in the default loan servicing and collections industries

• Prepared daily product pricing and managed updates to our proprietary model • Addressed rate concession requests and pricing inquiries made by the Operations team• Developed and managed best execution loan delivery process, including the development of automated best execution model• Served as primary client contact for third-party capital market client relationships• Performed MBS asset sales, including the best execution analysis and profit / loss impact calculation

• Managed 25+ proprietary mortgage pricing and credit-decisioning services for unique clients; developed and modeled all web platform capabilities through Excel and VBA macros, including product development and maintenance of 200+ mortgage and home equity products• Developed requirements for enhancements to pricing service and related technologies• Provided tier-one support for pricing, credit-decisioning and client-variability services; assessed issues, determined solutions and facilitated escalation procedures on behalf of 300+ person call center• Acted as subject matter expert for all client-lender on-boarding projects; interfaced with client secondary marketing and product specialists; managed implementation tasks, timelines and testing strategies• Managed user acceptance testing for all web, Siebel CRM, and middle-ware updates• Executed data analysis and ad hoc research, including development of proprietary fees engine• Led team of 4, including analysts, developers and testing resources

• Assessed current state business processes for companies undergoing implementations of Oracle and other ERP software systems; analyzed business processes, assessing the compatibility with the ERP system and the presence of security and controls• Performed information technology process and controls reviews; evaluated and documented the business processes related to client systems and the relevant internal controls• Managed multiple staff on multiple client projects simultaneously• Executed financial statement audits for companies in various industries; supervised staff auditors; prepared SEC filings; evaluated and documented internal controls; conducted physical inventory observations