Ryan Rufe Email & Phone Number

Cleveland, Oh, Us

I am responsible for leading the strategy, planning and execution of the product roadmap within the Administration department, as well as managing the end-to-end product development process.

Cleveland/Akron, Ohio Area

I served as the key liaison between the business functional areas and the information technology department (IT). The role supported the company’s business objectives by ensuring successful completion of analysis, business requirements, testing and deployment of projects. I partnered closely with the Project Management Office's project manager.• Define and document business requirements and user stories• Business process mapping for current and future state• Lead and at times perform quality assurance and testing• Own relationships with key partners in all areas of the company • Communicate project status and key findings to all levels of the organization• Waterfall methodology with some "wagile" sprinkled in depending on the project

Cleveland/Akron, Ohio Area

I served as a senior level subject matter expert for a team of Account Managers while managing all aspects of our relationship with existing Sponsors for the book of business assigned to the Team Leader, which includes administration of over 10,700 enhancement and individual plans, as well as 31 voluntary group legal plan accounts with combined annual revenues totaling $10.0 million dollars.Senior level subject matter expert and first level of associate management responsibilityo Monitor, prioritize and manage work volumes and workflow by utilizing and coordinating department resourceso Quality check, review and evaluate work completed by lower level personnel for accuracy and regulatory complianceo Review results with associates and provide coaching tipso Participate in interviewing and conduct training for new Account Managerso Work with Director in vetting process for new opportunitieso Balance, update and run scheduled and ad hoc reports for managements and customerso Assist Supervisor with updating departmental procedures manualo Recommend and implement approved workflow and departmental procedureso Serve as a point of contact for escalated cases from staff and for interdepartmental inquirieso Identify and notify Supervisor or training staff of training needso May fill in for Supervisor in his/her absenceDay to day management of Regional Market’s book of businesso Maximize enrollment by determining effective benefit communication strategies with plan sponsor, third-party administrators and MetLife partnerso Ensure contracts/renewals received and communicated prior to effective dateo Ensure receipt of timely and accurate enrollment files and paymentso Cultivate and/or maintain relationships with Sponsor, broker, MetLife contact and other external partnerso Maintain internal systems pertaining to plan informationo Verify broker of record

Cleveland/Akron, Ohio Area

• Responsible for the administration of over 9,700 enhancement plans, as well as 41 voluntary group legal plan accounts with combined annual revenues totaling nearly $9.0 million dollars.• Work closely with HR personnel, MetLife partners and sometimes brokers and third party vendors to facilitate a seamless implementation of the legal plan benefit.• Assist in contract negotiations during plan implementation and at renewal.• Maximize enrollment by determining effective benefit communication strategies.• Educate plan sponsors on enrollment file format, maintenance and submission. • Manage accounts receivable and balance the A/R against the legal plan enrollment files received from plan sponsors.• Exceed projections for new plan enrollments and increase annual enrollment for existing plans.• Leverage relationships with corporate plan sponsors to roll out the legal plan to new divisions or create new sales opportunities.• Assist in reviewing and developing marketing materials• Customer Relationship Management (CRM)

Cleveland/Akron, Ohio Area

I answered inbound telephone calls in accordance with established procedures. Responded to customer inquiries and requests regarding legal plan benefits and services and resolved issues efficiently and professionally. Consistently exceeded CSR Performance Goals established by the company. Received two commendations from management for offering superior customer service. I also help train and mentor new Client Service Representatives. Managed outgoing mail and packages for the company. Supported the Administration department by packing and shipping requested enrollment materials to plan sponsors.

Author of 'Closer Encounters.' I currently manage the MLB Closer Grid, of which I spearheaded the re-design. I also provide weekly MLB rankings for Yahoo's premium service subscribers, and answer fantasy questions for RotoWire subscribers via our Ask An Expert feature.My previous contributions include:MLB BlogFantasy Baseball MagazineMLB Player OutlooksMLB Beat Writer, Houston AstrosNL FAAB Factor (weekly NL free agent article)MLB Barometer (Risers & Fallers)The Lineup Card (weekly MLB Daily Fantasy Sports (DFS) article)

Independence, Oh

I supported the Promotions Director, Promotions staff and On-Air Talent in the execution and production of promotional events and remote radio broadcasts.. I acted as a liaison between the radio stations and listeners. Also contributed to the 2004 “Coats for Kids” campaign, including warehouse management and distribution of coats.

Bachelor Of Arts, Communication

Associate Of Arts