Ryan Rule Email & Phone Number

Melbourne, Florida

Central America (Currently Panama)

Responsible for finding, researching, and solving all System Related issues Dyncorp International faculties / Deployed sites. Responsibilities include: Monitor and support the coordination of requirements and schedules, as well as the risks and openings associated with the projects, in conjunction with other important ongoing and inter-related customer projects. Effectively resolving conflicting Technical demands of users, supervisors, and upper management by phone and email in support of internal and external user hardware, software, and networks. Troubleshoot and solve problems for multiple LAN/WAN network users. As well as setting up and taking down networks at multiple site locations including United States, Panama, Guatemala, Honduras, and Colombia.Additional duties included providing a ticketing system for building maintenance as well as communication with embassy personnel on ordering and expansion processes for foreign national users. I assist with Aviation Life Support Equipment (ALSE) on inventory, Turn-in for repair, and issuing equipment

Scott Afb, Il

Accountable for setting up and maintaining various systems; troubleshoot and resolve technical issues. Analyze complex data provided by clients regarding diverse technical issues; determine and implement resolution drawing to convert customer requirements into innovative solutions. Manage system transport hardware through a spreadsheet system for approximately 300 items. Collaborate with team members to develop network designs that meet unique client needs.Key Contributions:• System Administrator for the following systems: Windows XP Operating System, Directory and Resource Administrator (DRA), Oracle 8.5, SBSS (Standard Base Supply System), SATS (Standard Asset Tracking System), Discoverer, MAPPER, & Demand• Ordered, maintained, inventoried, issued, and disposed of all technical related equipment used in Logistics..• Effectively translated highly technical information into understandable terms for customers, facilitating enhanced communications.

Scott Afb, Il

Responsible for building and maintaining accounts and database in both SIPRNet, NIPRNet for GTN, IGC, and P3I. Conduct routine Remedy and Crystal reports while filing, forwarding , responding to mail and e-mails from upper management, users, and potential users. Maintain appropriate operation logs, databases, and additional duties assigned in direct support of various high level customers including, NGA, NSA, USAF, USA, USN, USMC, CIA, FBI, DIA, ANG, DITCO, AFNIC, TRANSCOM, AFMC, NORTHCOM, SOUTHCOM, EUCOM, PACOM, AFRICOM, CENTCOM, etc.Key Achievements: Managed and mentored Tier 1 personnel providing historical ticket analysis and problem resolution. Updating the networks web site using HTML Helped in Creating and implementing the new ticketing system in Remedy for IGC

Bachelor'S Degree, Bachelors Of Technical Management In Computer Management Information Systems, 3.0 Gpa

Associate'S Degree, Associates Of Logistic Management, 3.0