Proactively manage client outreach, marketing, scheduling, and retention efforts, cultivating a strong and loyal customer base.Develop and implement somatic analysis and remediation strategies, tailoring holistic wellness plans for individual client needs.Conduct Reiki sessions with a focus on promoting relaxation and holistic mental and physical well-being.Systematically create and revise client care plans and detailed session notes to ensure personalized and effective care.

Spearheaded the training of QA teams on the Public Health Modernization Project, leveraging Azure DevOps for efficient testing.Formulated and delivered recommendations to enhance testing team processes and standards, optimizing overall project efficiency.Championed the adoption of SCRUM/Agile methodologies and sprint ceremonies to ensure a streamlined and collaborative work environment.Innovatively designed and implemented a reporting dashboard within Azure DevOps, providing valuable insights for the QA Lead.

Electronics Distribution, QE Engineer, 03/2019- 07/2019-Worked with team to establish web service automation solution-Wrote and maintained manual functional test suites and cases-Established automation backlog-Executed manual test cases against web application and client legacy application-Worked with business and development teams on requirement gathering and clarification-Performed integration testing for multiple systems-Established great relationships with client and internal resources from all parts of the project-Provided clear communication on automation development needs and challengesHealth Care Research Computing, QE Lead, 11/2016- 11/2018-Created and managed tasks for QE team-Provided daily/weekly status reports to Project Manager-Led QE and client BA resources for testing efforts-Allocated resources to different areas as necessary-Provided training for TFS 2017-Created test plans and strategies-Maintained functional and regression test suites-Established smoke test suite-Established test migration plan from TFS 2010 to TFS 2017

Health Care Research Computing, QE Lead, 11/2016- 11/2018-Created and managed tasks for QE team-Provided daily/weekly status reports to Project Manager-Led QE and client BA resources for testing efforts-Allocated resources to different areas as necessary-Provided training for TFS 2017-Created test plans and strategies-Maintained functional and regression test suites-Established smoke test suite-Established test migration plan from TFS 2010 to TFS 2017Lottery Management, QE Lead, 07/2016- 09/2016-Created and managed tasks for QE team-Created test plans and strategies-Performed tool evaluation for web service testing-Implemented testing strategy using ReadyAPI-Maintained version control of testing suite-Established smoke test suite-Coordinated QA tech stack with QA Architect-Provided daily/weekly status reports to Project Manager

Insurance Industry, Tester, 02/2016- 07/2016-Created test plans and strategies-Communicated with business SMEs for proper workflows and use cases-Performed manual testing tasks according to workflows identified-Created and maintained positive and negative manual cases-Established smoke test suite for automation development-Developed system integration testing plan-Executed manual test cases in web environment-Attended daily scrum with QA team-Led team in absence of team lead-Assisted with establishment of backlog and taskingFleet Management, Tester, 04/2015- 01/2016-Created test plans and strategies-Performed manual testing tasks in coordination with development throughout SDLC-Created and maintained positive and negative manual cases to be used for future automation-Participated in story and task refinement and planning meetings for sprint work-Executed manual test cases in web environment-Attended daily scrum with QA and Dev teams

Fleet Management, Tester, 04/2015- 01/2016 -Created test plans and strategies -Performed manual testing tasks in coordination with development throughout SDLC -Created and maintained positive and negative manual cases to be used for future automation -Participated in story and task refinement and planning meetings for sprint work -Executed manual test cases in web environment -Attended daily scrum with QA and Dev teamsInternal Project, Automation Engineer, 02/2015- 04/2015 -Created automation which pulled results into Microsoft Test Manager -Met with project team for requirement clarifications -Presented demos to project team and management on project status and functionality -Researched and implemented proof of concept using Microsoft Test Controller and AgentInvestment Industry, Mobile Tester, 01/2015- 02/2015 -Wrote positive and negative manual test cases based upon requirements documentation -Executed manual test cases on Apple and Android mobile platforms -Created shared tests steps and parameters in MTM to improve maintenance -Attended daily scrum with project team to share and understand status of projectMedical Industry, Tester, 09/2014- 01/2015 -Interviewed business analysts, developers, and testers to elicit undocumented requirements and functionality -Created Visio diagrams to document software processes and workflows -Coordinated meetings with cross-team stakeholders to acquire interdepartmental approval -Wrote positive and negative manual test cases using shared steps and parameters to reduce maintenance time -Led test-case reviews with cross-department SMEs to ensure full coverage -Executed manual test cases in web environment -Met daily with project team to understand current status of project and promote cross-team knowledge

Technical Support and Issue Resolution: Acted as the first point of contact for employees seeking technical assistance. Responded to inquiries regarding hardware and software issues, troubleshooting problems efficiently to minimize downtime and enhance user productivity.Ticket Management: Managed a high volume of support tickets using HP Service Manager, consistently meeting or exceeding service level agreements (SLAs). Prioritized and escalated issues appropriately to ensure timely resolution.Documentation and Knowledge Base: Contributed to the creation and maintenance of documentation, knowledge base articles, and FAQs. Enhanced the efficiency of issue resolution by developing comprehensive resources for common problems.Collaboration with IT Teams: Worked closely with other IT teams, including network administrators and system analysts, to escalate and resolve complex technical issues. Contributed insights to continuous improvement efforts within the IT infrastructure.Customer Service Excellence: Maintained a high level of customer satisfaction through effective communication, empathy, and a proactive approach to problem-solving. Received positive feedback from users for providing excellent service.

*Provide hardware repair solutions for the school district.*Replace faulty HDs, motherboards, video cards, monitors.*Work with vendor for repair solutions within warranty.*Accept tickets, emails and personal requests for support.

*Provide hardware diagnosis for students and faculty - providing repair options for student and providing warranty support for university systems.*Provide printer support - replacing fusers, toner, general troubleshooting.*Troubleshoot network connections(wired and wireless)*Establish new punch downs for patch panels.*Provide software support ranging from malware/virus removal to operating system repair and reformat.*How-to support for Microsoft Word, Excel, and Powerpoint.

*Provide internal phone and desk side support.*Diagnose and repair all hardware issues.*Reimage company computers.*Create custom image for exception workstations.*Provide enterprise password management.*Support Office 2010 and Outlook.*Document all interactions, escalating where necessary.