Ryan S. Email & Phone Number

Martlesham Heath, England, United Kingdom

• Provide advanced technical support to customers and internal teams regarding software issues related to SQL, HTML5, and CSS.
• Troubleshoot and resolve complex software problems, including database connectivity, query optimisation, and performance tuning.
• Using command-line tools, such as PuTTY to remotely access servers and search through compressed files to diagnose errors and address data-related queries.
• Collaborate with development teams to identify and address software bugs, ensuring timely resolutions and effective communication with stakeholders.
• Develop and maintain technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Conduct root cause analysis and implement corrective actions to prevent recurring software issues.

Colchester, United Kingdom

• Collaborating with colleagues to agree on the design of a new system features and then illustrate it with clear comment and annotations.
• Managing own workload and priorities to meet product release deadlines and ensuring that work is complete to a high standard to avoid bugs and therefore extra costs to remedy.
• Writing and programming patch notes and system messages within our software to all users to announce system updates.
• Updating existing code relating to our interactive “How To” tool and glossaries which allows users to search engage with our software and seek guidance without the need to contact our dedicated Support team.
• Liaise with product providers to ensure that product related data is kept up-to-date and accurate and apply such updates.
• Extracting data from SQL Server in order for it to be converted into business information data to be sold and then answer any technical queries on the data itself.

Colchester, United Kingdom

• To provide customer support and training sessions to advisers who need assistance in navigating our software.
• Providing technical support to our customers which can be anything from amending the compatibility settings so that the browser functions with our software to changing location services with the recent Windows 10 update.
• Working with our customers to discuss areas of improvement for our software and communicating this back to our development team and keeping the customer informed with any updates.
• Providing assistance to our network administrator and computer technician which can range from testing the software to see if the implemented fix has worked to changing an SSD or HDD.
• Bug reporting and recognising areas for improvement. Testing our proposed updates on the local test server to ensure that the updates are working as we'd expect and that they there is no room for improvement on them.
• To feedback any trending issues or suggestions to my team manager so that we can share them amongst the team and discuss the matter at hand.

Ipswich, United Kingdom

• Effectively handle calls (inbound and outbound) with both professionals directly with the investor.
• Completing administration work to a good standard and within the agreed service level time frame whilst balancing good customer services skills with our clients.
• Managing my own work and time as well as assisting my team in any way possible.
• Adhering to strict FCA regulations and being knowledgeable of any upcoming changes to regulation e.g. 2015 April legislation changes regarding flexi-access drawdown. Assessing bonds/equities/deposit accounts with high.
• To have a broad knowledge of the industry, processes and products in order to provide a prompt response to incoming queries with confidence.
• To administer projections and discuss our available products with both investors and advisers.

• During my time at Capita I have taken on the roles and responsibilites listed below.
• Effectively handle all calls (inbound and outbound) providing a high level of customer service, maximise sales and meet retention targets.
• Make amendments to policies, calculate the new premium, taking payments where necessary, explaining excesses, up-selling products to the customer, and administering the correct documentation.
• Liaise with insurance brokers and underwriters to refer certain amendments on a daily basis.
• Motorcycle customer service, sales and renewals.
• Dealing with FNOL and household insurance calls, taking vital information regarding the claim whilst empathising with the customer. Cancelling down both vehicle and household policies and providing the correct.

R01, Pass

Btec National Diploma, Public Services

Education record