Ryan Sanchez Email & Phone Number

- Communicated with customers from dispatched ticketing system- Worked with multiple company’s in a fast-paced environment- Remote into customer devices to resolve issues (TeamViewer, Connectwise, Kaseya)- Escalated tickets after a set time limit- Use pre-created Powershell scripts and commands- Create call queues, auto attendants, assign phone numbers with Microsoft Teams- Manage Office 365 Administration console (Exchange, Azure AD, Endpoint, Teams)

Ontario, California, United States

- Manage users with active directory/Office 365- Join users to local domain- Manage and add printers to print servers- Create user’s emails and use SMTP for alias- Adjust and test EDI orders to company needs- Add trading partner to EDI platform- Familiarity with True Commerce (EDI System)- Minor Familiarity with NetSuite- Map ERP system to import into EDI system- Remote into servers and user’s desktops for support- Set up VOIP phones for new employees- Troubleshooting with a ticket system- Document tickets for future reference

Ontario, California, United States

- Familiar with Yard Management System (YMS)- Logged work orders onto Microsoft Access- Find evidence of work order in Warehouse Management System (WMS)- Troubleshooting minor computer issues for employees- Supporting dock workers by researching work orders- Communicate with other departments- Printer Maintenance- Input time cards for warehouse associates- Familiarity with escalation, if problem is severe- Audited and filed received orders to company’s approval