In my almost 11 years in BPO industry I was able to master both Customer and Technical Support role both Voice and Non-Voice accounts. As a result of up skilling, I have become Senior Quality Evaluator.During my term as SQE - I was able to improve the following skills: Excellent written and verbal communication skills• Record keeping• Keen to details• Employee supervision• Technical troubleshooting• Proficient in Microsoft Office (Word, Excel, and PowerPoint)• Fast learner• Ability to adapt on sudden changes• Passionate educator• Results-driven