Ryan Saqladi Email & Phone Number

Manchester, England, United Kingdom

• Conducted inbound and outbound calls to new contractors via telephone, consistently achieving and exceeding the customer experience.• Onboarding new contractors including right to work checks, documentation handling and contract issuing. • Ongoing management of a portfolio of contractors, ensuring best possible service received whilst working with Exceed.• Retention of existing contractors to ensure longevity of service.• Supervising a small sales and customer service team… Show more • Conducted inbound and outbound calls to new contractors via telephone, consistently achieving and exceeding the customer experience.• Onboarding new contractors including right to work checks, documentation handling and contract issuing. • Ongoing management of a portfolio of contractors, ensuring best possible service received whilst working with Exceed.• Retention of existing contractors to ensure longevity of service.• Supervising a small sales and customer service team, training and coaching to ensure targets are achieved, and all required tasks are complete.• Demonstrated extensive knowledge of the company and its products, proactively delivering exceptional customer service.• Organized one-on-one meetings to highlight strengths and areas for improvement, setting goals, and creating action plans to enhance service delivery.• Collaborated with company directors to brainstorm and plan strategies for improving service delivery.• Managed and nurtured relationships with new and existing recruitment agencies to generate new business opportunities. Show less

Manchester, England, United Kingdom

• Supervising a team of 10 to 35 couriers.• Managed recruitment through Indeed, conducting phone and email communications with candidates to discuss the role, asking key questions to ensure mutual suitability.• Held regular meetings with business owners and management to discuss and outline business requirements, performance, and audit checks regarding paperwork handling and recruitment numbers.• Monitored drivers digitally throughout the day, tracking route performances, contacting… Show more • Supervising a team of 10 to 35 couriers.• Managed recruitment through Indeed, conducting phone and email communications with candidates to discuss the role, asking key questions to ensure mutual suitability.• Held regular meetings with business owners and management to discuss and outline business requirements, performance, and audit checks regarding paperwork handling and recruitment numbers.• Monitored drivers digitally throughout the day, tracking route performances, contacting those falling behind to understand the issues, and implementing plans to ensure successful route completion.• Conducted one-on-one meetings with drivers to highlight strong performances and areas for improvement, creating action plans as necessary.• Trained drivers on correct business practices, fostering rapport and successful working relationships to ensure smooth and effective operations that meet and exceed business requirements.• Managed time efficiently to ensure first-time customer satisfaction.• Liaise with team to deliver a high-performance outcome, establishing future contracts and meeting tight performance measures. • Ensuring all driver documentation is up to date and stored correctly in line with GDPR. Show less

Sheffield, England, United Kingdom

• Corresponded with customers via telephone and email, addressing queries, feedback, and refunds.• Utilized extensive knowledge to deliver excellent service when managing escalations.• Took ownership of complaints handling, logging issues and coordinating with the appropriate manager.• Coordinated with Northern colleagues, other rail companies, stations, and depots to address inquiries.• Trained and proficient in using systems such as Zendesk, CCRM, Raildar, and Darwen.

Rotherham, England, United Kingdom

• Managed customer queries and transactions within the banking hall.• Provided coverage at various branch locations based on staffing needs.• Took proactive ownership of customer requirements by delivering strong service and maintaining a professional appearance.• Handled bill payments, deposits, withdrawals, and transfers at customer counters and Assisted Service Counters.• Identified opportunities for additional bank products and explained benefits to the… Show more • Managed customer queries and transactions within the banking hall.• Provided coverage at various branch locations based on staffing needs.• Took proactive ownership of customer requirements by delivering strong service and maintaining a professional appearance.• Handled bill payments, deposits, withdrawals, and transfers at customer counters and Assisted Service Counters.• Identified opportunities for additional bank products and explained benefits to the customer.• Ensured the efficient operations of ASC’s, performing end of day compliance checks and balances, including security sweeps.• Identified and corrected discrepancies to ensure regulatory standards were met. Show less

Rotherham, England, United Kingdom

• Communicated daily with new and existing post office staff.• Maintained a positive and professional image with clients.• Worked for a prestigious business as part of a large team of advisors.• Achieved individual and team average handling times and call handling KPIs.• Ensured a high standard of customer experience on every call and email.• Assisted in resolving cash figures, office discrepancies, and ATM and office balances.• Scheduled training and compliance tests.