Ryan Schreck Email & Phone Number

Providing people-leadership, guidance on technical solutions through deep technical knowledge, and delivering products and features for customer-facing applications while enriching customer journeys.Software Engineering:• Developing complex, large-scale applications with widely accepted and innovative tech stack• Driving performance enhancements through automation and technical design including web workers, code-splitting, bundle size optimization, and other solutions.• Driving web accessibility standards and procedures that meet or exceed WCAG standards• Ownership and maintenance of orchestration layer, demographics, locale, and product cosmetics APIs• Delivering enhancements, bug fixes, and new features to the platform that align with improving customer journeys and experiences•Driving engineering best practices and developer experience including code review, build and release process, automation, and technical documentation• Empowering teams to automate demand-driven scalable application deployments in test and production environments• Collaborating with leadership across teams to define solutions and technical implementation to drive software maturity and practicesLeadership• People Leader to scrum teams, including colleagues and contractors• Promoting, empowering, and practicing servant-leadership• Driving the team’s technical improvements and roadmap• Mentoring and guiding team members to succeed, identify individual strengths, areas for growth, and guiding career paths• Nurturing an environment of continuous engineering improvement through mentoring, feedback, and metrics

Phoenix, Arizona Area

Hands-on approach with teams in designing workflow, mapping new products and services, planning integrations, and development of modules, components, and business functions/APIs. Focus on:+ Actively manage module deployments, create RFCs, conduct code reviews, develop components, writing unit tests and create PRs aligned with delivering enterprise products and applications. Defining MVP release scope and driving timelines and driving working sessions+ Enforce Agile and scrum practices to deliver on commitments and ensure engineers have a clear understanding of expectations for delivery including leading PI & sprint planning, defining features, stories, acceptance criteria, and story point allocation for velocity planning for team members + Seek out solutions to problems and bring a consultative approach to web development ensuring teams are always driving solutions that benefit the organization and its consumers+ Acknowledge teammates, peers, and partners for their contributions to drive team cohesion and a work environment that is collaborative, fun, exciting, and inclusive+ Developing roadmaps for improvements to performance and accessibility for mobile and web domains globally including load times, first interaction of web pages, dashboards, components, and APIs+ Liaison between Engineering, Product, and Design teams for PI planning and prioritization, go|no-go decisions for new or enhanced functionality for web, focus on horizontal tech features+ Prioritization, planning, and execution of E2E horizontal tech features which deliver major critical enhancements and new functionality which support business, product, and engineering features for card members+ Providing clear visibility with leadership, business partners, and dependent teams on progress, risks, and achievements against roadmap

Greater Chicago Area

Drive strategy, development and execution of large complex software, technology projects and programs for the Workplace Experience division at Capital One. Deliver results that have a direct impact on end users, customers and the company’s bottom line with focus on: + Enterprise mail and digital intake transformation reducing risk, creating synergies and driving down costs by integrating OCR, machine learning, and robotic process automation + Secure Print integration leveraging Amazon Web Services (AWS), upgraded user interfacing (UI) and secure badge release printing reducing risk and improving end user experience + Multi-phased complex Business Services initiatives that reduce organizational risk and increase enterprise efficiency through process automation and promoting machine learning and AI capabilities + Delivering milestones, projects and products on time, within budget, and with superior quality while reducing risk, managing change controls and ensuring clear visibility with stakeholders and driving innovation + Third Party Vendor Management (TPM)• Creating a common vision of milestones/objectives and promoting out-of-the-box, iterative concepts to ensure consistent, on time, on budget and high quality outcomes• Leveraging excellent written and verbal communication and presentation skills to proactively create visibility to impediments, progress, milestones achievement and share team success • Collaborating with business partners, stakeholders, and SMEs to create clear requirements, objectives and roadmaps to drive delivery of technology and digital projects• Leveraging reporting, JIRA/Agile sprint management and daily standups to drive collaboration and transparency to project health• Leading a team of project managers

Chicago, Illinois

Design and deliver complex projects and programs for Zurich impacting the company’s bottom line, improving customer satisfaction and elevate associate performance. Focus on: + Leading cross-functional teams in design, development, and execution of a largecomplex multi-year projects that deliver organizational effectiveness, efficiency, and profitability + Delivering next gen software releases and implementing new software systems + Quality improvement programs including ownership of transaction net promoter scores (tNPS) + Continuous Improvement and business process optimization + Oversight of pipeline opportunities, prioritization, organizational impact and cost + Identification of business improvement opportunities, development of solutions and identification of resources, tools, and disciplines to enable organizational change + Ensuring appropriate change management practices are leveraged throughout the project lifecycle to improve execution and delivery of results + Designing metrics, measures, and processes into solutions that align with business strategies

San Francisco

Drive Underwriting performance for Zurich that delivers results impacting the company’s bottom line. Focusing on: + Delivering on departmental performance objectives - KPIs, SLAs, quality and timeliness + Developing highly capable and collaborative teams + Oversight and ownership of continuous improvement initiatives + Leading business unit and departmental projects from initiation through completion• Managing a team of Underwriting Assistants through the underwriting life-cycle for multiple lines of business• Delivering positive business results through driving underwriting objectives, empowering employees to perform at their best, excellent communication ability, and delivering positive customer experiences• Leading teams through the creation, implementation, and sustainment of continuous improvement initiatives

San Francisco Bay Area

• Managed development and performance outcomes for 24 employees including Insurance Premium Auditors, and trainers covering Northern California and Los Angeles Metropolitan Area. • Expert Knowledge in California Workers Compensation, General Liability, Transportation, and Excess Liability Auditing• Assess risk, manage change, maintain communication, and deliver on expectations for all ongoing departmental and regional objectives.

Scottsdale, Arizona

Drive Operational performance for Scottsdale Insurance Company that delivers results impacting the company’s bottom line. Focusing on: + Delivering on performance objectives - KPIs, SLAs, quality and timeliness + Developing highly capable and collaborative teams + Oversight and ownership of continuous improvement initiatives + Driving vendor performance (TPM) through managing relationships, KPIs and SLAs + Leading business unit and departmental projects from initiation through completion

Bachelors, Global Business Management, 3.65 Gpa

Associates, Science