▪ Drive revenue growth by improving service capabilities within Construction dealerships.▪ Collaborated cross-functionally to execute defined marketing strategies aligned with company goals.▪ Identified opportunities and developed programs, products, services and tools in support of businessgrowth and increased profitability in the dealer aftermarket channel such as extended warranties,planned maintenance and repair contracts.▪ Developed all necessary training materials and supported the roll out of new services, as well as anyexisting services.▪ Provided content for CNH Industrial employees and dealers training programs and applicablereference materials to ensure product success in the market.▪ Orchestrated and led cross-functional teams as a Customer Experience Ambassador, spearheadingthe identification of strategic projects aimed at enhancing customer experiences.

▪ Delivered annual business plan for assigned Midwest USA dealer territory.▪ Developed aftermarket services growth opportunities and executed approved marketing campaigns.▪ Optimized parts sales variance utilization within the assigned budget to drive incremental top linerevenue and delivered a business plan.▪ Conducted routine sales performance evaluations with dealers, assuming a leadership role inassessing sales metrics and identifying areas for improvement. Effectively targeted corrective actionswhere necessary, fostering continuous growth and optimizing sales strategies to drive enhancedresults.▪ Track opportunities, participation and close rates and report VOC/VOD in Salesforce system.▪ Collaborated with dealers to identify customer accounts for growth.

▪ Life cycle management team lead of surface mining product groups.▪ Created maintenance and repair life cycle costs centerlines to show the operating portion of TCO tothose products.▪ Provided support and consultation for dealers and administered programs designed to provide"safety net" financial support to dealer's maintenance and repair contracts at mine sites.▪ Project management experience collaborating directly with dealers and global multifunctional workteams.▪ Tender and sales support to dealers, sales reps and Caterpillar personnel requests.▪ Utilized AMT and Builder software to create centerlines and analyze operating costs portion ofTCO.

▪ Served as a technical advisor for Electric Rope Shovels.▪ Commissioned and tested new mining equipment.▪ NPI field follow for LatchFree Dipper design.▪ Dealer Support Network rep for customer/dealer inquiries regarding equipment.▪ Promoted technical communications by coordinating assembly reports, service advisories andproduct improvement advisories.▪ Worked with design engineering to analyze new designs and reliability issues.▪ Addressed field assembly issues and non-conformances by tracing the root cause of the issue inorder alleviate problems in future assemblies.

-Designed/Detailed different aspects of machinery for mining equipment.-Product Health Team – Drove the process of shorts/damaged components to mining sites to help customer satisfaction. Created in house procedures for Product Health tasks. Issued Engineering Change Requests based on field issues on assemblies and drawings.-Draglines – Designed and detailed enclosures and walkways while optimizing costs for field and in house operations. Utilized SolidWorks Simulation for analysis on the roof structures and platforms.-Electric Rope Shovels – Designed and detailed platforms to standards and also did analyses on loading.-Revised/Updated many assemblies and drawings based on field issues.