Supplier Quality Engineer
Current● Developed and enhanced technical specifications, Standard Operating Procedures (SOPs), and work instructions to optimize manufacturing processes.● Authored comprehensive training materials for onboarding new hires and facilitating cross-training of technicians, ensuring high standards of knowledge transfer.● Designed and implemented quality assurance tools to monitor and report daily, weekly, and monthly first-pass yields, enhancing production efficiency.● Developed analytical tools such as defect maps and inspection recaps for the fabrication process, preventing millions dollars of potential losses ● Innovated solutions for handling Returned Goods Authorizations (RGAs), increasing order accuracy by 46% and significantly boosting customer satisfaction.● Conducted detailed supplier quality assessments, reducing defect rates by 26% through strategic data analysis and vendor collaboration.● Expertly performed 5 Whys analysis, Root Cause Analysis, and Corrective and Preventive Actions (CAPA) reporting to identify and mitigate process deviations.● Managed RGAs using Salesforce, improving response times and dispute resolution efficiency.