Improved internal and external applications using Node.js and Vue 3, as well as improvedauthentication platform to improve securityImplemented new authentication system using Auth0 to enhance security and improve userexperience for multiple applicationsImproved internal component library to allow simpler integration across appsEnhanced Tailwind CSS implementation and updated frontend to use in-house code to avoidpotential supply chain attacks from private vendor packages

Enhanced vendor application, from increasing performance to adding new features using Rubyon Rails, as well as championed further use of JS & CSS frameworksImplemented scheduled import tooling to improve end users' data visibilityResearched and implemented database optimization techniques, resulting in a 30% pagespeed improvement

Added/updated functionality on back- and front-end systems of a large e-commerce websiteusing Python web frameworks (Flask, Django), Vue, and other tools (RabbitMQ, ELK)Worked with a large dev team to overhaul our cart/checkout experience across severalmicroservicesLed development efforts to improve supply chain management process, add dynamic vendorrouting logic, create/enhance data pipelines, and improve inventory/availability systemsImplemented a new CMS to replace legacy system, enabling business users to add sitecontent more easilyIdentified and improved inefficiencies in developer processes to increase efficiency andreduce knowledge silos

Worked with a small team to create and update policy and billing features for an insurancemanagement systemWrote web tools to allow internal business and associated agencies to sell insurance policiesand ensure bills were sent out according to state lawsCreated and presented proposal for migration to Django

Managed a team of 25 web developers using project management software, including Atlassian’s JIRA, Confluence, and HipChat, as well as scheduling tools like Harvest and Forecast, on up to 7 projects per day.Used Kanban and agile software development methods, saw websites through from planning stages to completion, occasionally switching developers based on need and availabilitySet up and managed sites using content management systems such as WordPress and Drupal, often implementing frameworks such as Bootstrap for responsive design

Oversaw a team of 80 agents in a professional setting to ensure work went smoothly and ensure problems were resolved quickly and efficientlyModified a website tool (using PHP, SQL, HTML, CSS, and jQuery) used by managers to evaluate employee performance, which uses a MySQL database for employee informationProvided hands-on training for new employees and Team Leads to ensure their ability to perform their tasks professionally, independently, and without any faultsWorked directly with managers and development Team Leads to improve workflow processes within the team, which affected every agent on the team and impacted all business

Worked with a large team to provide technical customer service on various products, from teleconferencing software to VoIP services, to commercial clients from IBM and Boeing to the Office of the PresidentWorked on ticket management to ensure cases were being worked and customers were always aware of the current status

Assisted customers with any questions regarding products and their use, with a major emphasis on home improvementHelped develop inventory improvement processes within the team to shorten time spent and increase reliability of inventory management