Oversees the day-to-day operations of a company. Discover the main duties of an operation director and what skills and education you’ll need to become one. Leads and models expectations for each department within a company so that all departments can work together to create a successful, organized, and efficient business.

A Senior Managerial position crucial to the success of the company. A decision maker with P&L responsibility plays a vital role in setting business plans and expansion evaluations depending on system surveys and ongoing analysis of market and shares.

Responsible for all store, and Employee development, and accountable for visual merchandising in assigned stores. Actively contribute to the development of business initiatives relevant to brand projects.*Lead store and Area teams to achieve their sales and shrinkage targets and control operational costs in order to meet the Business Plan.*Maximize the potential of store and Area management through performance management, coaching, and identifying development opportunities to ensure all stores are staffed correctly including succession planning and ongoing monitoring of manpower planning.*Champion the brand in stores and create a two way feedback loop with the brand teams to enhance business performance, including recommendations for promotion or mark down.*Build external networks to understand market trends and competitor activity that once fed back into central teams allows us to maintain a competitive advantage.*Contribute to all aspects of business development including new store openings and recommendations for closure. Liaise with internal / external parties to facilitate.*Ensure internal / external customer service is excellent through brand specific and companywide training initiatives.*Fully utilise company reporting systems to monitor brand performance and implement corrective action when necessary.

Responsible for managing, coaching and develop Partners. Create and be part of the overall Starbucks Experience. As District Manager it required to manage the overall operation of the Stores within the assigned district. Develop store management talent; oversee the District’s store management workforce, making management staffing decisions. Ensure District wide customer satisfaction in product quality. Responsible for managing the District’s financial performance and the safety and security of Partners. Model and act in accordance with Starbucks guiding principles.• Drive and deliver sales performance of assigned stores and recommend and implement cost control methods across all the P&L• Ensure all operational policies and procedures are adhered to.• Provide operational expertise to the business across all markets whilst sharing best practices. • Plans and manages business processes and practices to ensure that programs are aligned with company business goals, objectives and policies.• Develops and manages yearly budgets, forecasted plan to ensure that sales / profit targets are achieved.• Ensure stores margin targets are achieved by having proper control in place and action plans to reduce the cost of Goods sold.• Drives the implementation of the company programs by motivating and supporting the stores team. • Rolled out new food menus launching which increased food sales by 4%, beside that maintaining food mark out % as per the given targets.• Ensure that all stores Operations Excellence are complying with the Company standards by doing daily visits.• Challenge and inspire the staff to achieve business results through maintaining a positive & effective relationship with the team.• Setting individuals PDP’s which motivate and address the managers’ needs and concerns for better career development. • Focus on staff Development & Team Building - Providing partners with coaching, feedback, and set action plans for developmental opportunities.

• Maximises store contribution through exploiting every opportunity to drive sales, reduce stock loss and maintain cost controls. • Assists in delivering the highest levels of motivation and development of team members and individual and store compliance with all company regulations and procedures.• Participates in selection of new staff. Administers all staff issues. Initiates and promotes highest standards of in store training including weekly communication, daily de-briefs, product knowledge and on the job coaching.• Identifies individuals with potentials within the store and formulates action plans or allocates additional responsibilities to further their development.• Ensures a development plan is in place and implemented for every member of the store team.• Ensures store enacts and is fully compliant with all required administrative procedures according to company guidelines and within deadlines. Ensures an effective communication of issues and ideas between store and operational management.• Ensures that store is having profit not a loss.

• Maximises store contribution through exploiting every opportunity to drive sales, reduce stock loss and maintain cost controls. • Assists in delivering the highest levels of motivation and development of team members and individual and store compliance with all company regulations and procedures.• Participates in selection of new staff. Administers all staff issues. Initiates and promotes highest standards of in store training including weekly communication, daily de-briefs, product knowledge and on the job coaching.• Identifies individuals with potentials within the store and formulates action plans or allocates additional responsibilities to further their development.• Ensures a development plan is in place and implemented for every member of the store team.• Ensures store enacts and is fully compliant with all required administrative procedures according to company guidelines and within deadlines. Ensures an effective communication of issues and ideas between store and operational management.• Ensures that store is having profit not a loss.

• Delivers service at Starbucks to all customers by acting with a “customers come first” attitude and connecting with the customer needs.• Provides quality beverages, whole bean coffees and food products consistently for all customers by adhering to all recipes and presentation standards.• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.• Contributes to positive team environment by recognising changes in partner morale and communicating them to the management team.• Follow cash handling procedures and till point policies.• Support the market area thru coffee learning; assisting mock-up and a class facilitator.• To ensure the 5 Keys Performance Area are being implemented

• Deliver customer service to Company and host brand standards including food and beverage preparation and housekeeping.• Deliver legendary customer service to all customers by acting with a customer-comes-first attitude and connecting with the customer.• Discover and responds to customer needs• Act with integrity, honesty, and knowledge that promote the culture, values and mission of Starbucks.• Maintain a calm demeanour during periods of high volume or unusual events to keep store operating to standard, and to set a positive example for the shift team.• Anticipates customer and store needs by constantly evaluating environment and customers for queues.• Communicate information to Manager so that the team can respond as necessary to create the third place environment during each shift.• Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.• Follow Health, Safety and sanitation guidelines for all products.• Recognize and reinforce individual and team accomplishments by using existing organizational methods.

• Receive, direct and relay telephone messages and fax messages• Maintain the general filing system and file all correspondence.• Assist in the planning and preparation of meetings, conferences and conferences telephone calls• Assisting Sales and Accounting Department for preparing documents.• Make preparation for Band Council and committee meetings• Maintain adequate inventory of office supplies.• Respond to public inquiries.• Provide word-processing and secretarial support.• Type confidential documents on a word-processing system.• Review operating practices and procedures in order to determine whether improvements can be in areas such as workflow, reporting procedure or expenditures.• Interpret administrative and operating policies and procedures for employees.• Personnel relation and Preparing 201 files for the employee.

• Preparing for Marketing Strategy Plan for the Store.• Preparing / formulation of promotion and advertising modules• Maintaining the good quality of service and products• Preparing progress report for the store and for the employees• Ensure fast, friendly and accurate service to the guest• Customer service and customer relation• Requisition and purchasing• Supervising all the store needs• Preparing sales report analysis and other financial aspects• Time keeping.

• Receiving of Stock from Suppliers• Receiving BST Branch Stock Transfer• Invoicing• Return of Material Inventory

• Preparing summary for the monthly and yearly purchases• Material costing (Dollar and Peso)• Closing Entry of Requisition and Issuance of Materials• Invoicing• Preparing a monthly and yearly inventory report• Processing of Employee Benefits (SSS, Phil Health and PAG-IBIG Fund)• Processing of Loan Application• Collection of payment• Return Material Supplier (RMS)• Data Encoding.

• Processing of employees benefits• Handling the general documents and confidential files• Making the minutes of the meeting• Assisting the president in all transaction• Handling personnel’s tardiness; late, absences, supplies to employee & filling.• Interviewing