Ryan Shaffer Email & Phone Number

Muskegon, Mi, Us

Muskegon, Mi, Us

Working as a liaison between Underwriting, Product, and I.T. departments to elicit, review, test, and improve requirements in the process of developing products to support our customers across the ACG insurance footprint. In addition to this, I have the privilege of training our Underwriters with regards to the User Interface functionality for each of our new releases.

Fremont, Michigan

Provide business analysis and leadership for projects from $2K to $1M in overall budgets. o Team structures typically vary from 3 to 15 internal employees with 1 to 3 vendorso Areas of Project Responsibility: I.T. Service Delivery, Application Development, I.T. Infrastructure, Agency Management Systems, Process and Procedure Documentation, Asset Management.• Led Insurance Now implementation of Forms and Declaration pages for Commercial lines into Wisconsin. ($14M in capital investment.) o Saved Fremont Insurance $244k in first 8 months of the project.• Requirements gathering and data flow diagramming for Insurance Now interfaces.• Managed project to enhance Agency Management Systems to allow for EZLynx and Applied Systems Rating Engines increasing carrier presence amongst independent agencies. • Directed project to re-work Cisco phone system call tree workflow. • Leading projects, Configuring, and Supporting Stream Claims environment while adding enhancements on budget.• Drove team/panel to develop and implement 1st Fremont I.T. Vision, Mission, and Core Values statements.• Utilized Resource Allocation Planning to forecast project timelines• Created Process and Procedural Documentation for IT Governance• Preparation and Presentation of Materials to Large and Small Business Groups both for training and project updates• Analyzed, Compiled, and Interpreted Data to create Scorecards/Reports for senior management and peers. • 23 Awards recognizing above and beyond performance related to projects/tasks at Fremont Insurance

Fremont, Mi

• Helped to established a well-defined Service Desko Developed KPI and scorecards to track and measure performance metricso Reduced average Time to Close (TTC) for Service Desk tickets from 18 days down to under 1 day in 1 year.• Disaster Recovery Planning, Testing, and Remediation• Led Inspection Postcard Project to save a minimum of 8 hours/week of Policy Services’ time at no additional cost• Product/Vendor Research• Test Case Development• Handle escalated customer phone/email support issues with applications• Administration of Active Directory, Exchange, DHCP, Group Policy, DNS, and Print Server.• Network Equipment and Server Installation and Setup• Building Access and Security Administration – Access Badges, Security Cameras, On-boarding, and Off-boarding• Assisted in the development and deployment of a $2.1M facilities renovation. • Assisted in executing phone contract to move to SIP architecture to reduce overall phone cost by $150k.• Assisted in implementation and administration of Cisco Phone System (VoIP)• Designed, Implemented, and Administered 1st corporate Microsoft SharePoint site

Fremont, Mi

• Developed company’s 1st standardized PC imaging process• In charge of I.T. Employee On-boarding• Disaster Recovery daily offsite backup rotation• Taking Employee calls to repair/maintain computer systems both on-site and remotely• Designed/Developed organizational process workflow document• Perform Intranet and Public Company Website Content/Functionality Updates• Terminate and run Ethernet cabling and installed network switches.• Research and documentation for various tasks/upgrades to systems.• Signal Tracing, Patching, and Repairing analogue phone lines/panels• Worked with Nortel BCM Phone System software to Administer company phones

• Help Desk Support of approximately 25 local and remote users at 2 locations (travel involved)• Designed/Created a new Intranet web page for company and also migrated this site to the companies’ IIS 6.0 Server.• Database troubleshooting and repair• Entrusted to carry large amounts of cash to refill ATM machines at various campus locations

• Supported and manipulated Java, SQL, and company proprietary code.• Research and Documentation of flow charts using database queries • Application Testing• Learned, Documented, and Trained management team regarding the use of new software.

Analyzed, edited, and updated code for web pages and database forms.Worked with ASP 3.0, and SQL code to design and modify applications which are used by the Infrastructure and Help Desk departments. Created new fields on the web entry form so that associates could tie their related disaster recovery information to their related projects/applications.Provided various analysis and documentation as needed

Associate of the Year - 2003, 2004, 2005Entrusted to handle lump sums of cash to make bank runs for change in cash registersPerformed Floor Machine Maintenance/RepairsSliced Meats/CheesesPerformed and reported Item Inventories for analysis

Bachelor Of Science, Computer Information Systems, >3.9 Gpa

Activities and Societies: Association for Information Technology Professionals (AITP), Intramural Broom Ball, Intramural Flag Football.

Two Associates Degrees, Applied Science And Arts And Automotive Technology, >3.6 Gpa

Activities and Societies: Recreational Tennis, Recreational SoccerDean's List