Ryan Shattuck Email & Phone Number

Charleston, South Carolina Metropolitan Area

Charleston, South Carolina Metropolitan Area

Charleston, South Carolina Metropolitan Area

Evangelizing security, IT, mobility, and professional managed services – all to help customers run their businesses smarter, safer, and faster. Strong focus on the technical aspect of solutions for new business customers with the goal of delivering the best technical solutions along with the best customer experience.Key Aspects of my role:- Understanding customer business challenges.- Developing the solution and designing the architecture to solve the customer need.- Establishing business cases and helping customers choose the best solution.- Drafting agreements with pricing, service commitments, and customized technical specifications.- Making and managing technical program plans that will deliver on all promises.- Growing our new business portfolio as well as a developing a deeper relationship with our existing accounts.

Charleston, South Carolina Area

Providing superior sales expertise, excellent customer service skills, and excitement and knowledge for new technology, I deliver exceptional and innovative business solutions that support our technology evolution and change the way businesses connect. Whether I am continuously hunting and prospecting for new business or growing existing accounts, I consult with customers to identify their business challenges and recommend tailored solutions to solve them---and ultimately, build their business and ours. Other responsibilities I handle are:- Educating and exciting customers while creating innovative business solutions.- Understanding and selling cutting edge integrated software solutions including; Cloud, Security, and Google platforms.- Generating revenue and meeting sales targets.- Developing and qualifying leads within respective territory to drive additional sales opportunities through cold-calling and leading - Generation campaigns.- Closing sales and customer contracts.- Project management for new business and existing business clients customers.- Tracking and reporting progress through sales force automation tools

Charleston, South Carolina Area

As a Verizon Solution Specialist, I help create that Verizon feeling by utilizing my unique talents, passion for technology, and excellent customer service skills, I create the ultimate in-store experience and turn our customers into loyal Verizon fans. Taking on leadership roles in meetings, specific goals, and training peers is another aspect I performed in this role. Some key accomplishments I have acquired during this role were Top ARD and Hum sales for Year 2018, Top rep in the district for 9/2018 Hum fest, Multiple months of Platinum Club (20+ lines SMB), and Multiple Months of CCO (Chief Commission Officer).

The primary goal is managing and handling sensitive accounts and contracts to resolve any issues or questions regarding payments, invoices and services,Focused on reducing 90+ day aged balances for corporate and government wireless and landline accounts. Along with building rapport and managing special projects with Sales, Service Project Managers, Global Enterprise Adviser, and Customers to ensure that the correct solutions are made. This role required I learned extensive Microsoft office skills, reporting, organization, and forecasting. I also utilized systems such as WAWF, EPOD, TCMS, CACS, Oracle, DoS, and many more. Another role I personally took on is beta testing new/modified systems before roll out of the department. During the EWA strike I proactively took a leadership role for the strike and traveled to Boston, MA to run a 4 man FiOS team.

North Charleston, South Carolina, United States

Provide exceptional customer service and technical support for internal and external voice and data product customers.Troubleshoot hardware and software issues and identify network/applications issues. Provide detailed information on how to set up/configure data and voice products.Verify provisioning and diagnose device or Network issues. Trouble-shoot for PC Operating systems, specifically Device Manager and TCP/IP configuration. Use various administrative department tools and on-line resources for customer resolution.Use trouble ticket system for tracking customer interactions and problem resolution.Evaluate customers concerns and resolve problems to customer satisfaction. Demonstrates and practices regularly the skills necessary to handle any CS and/or Technical Support call type that is routed through the center in this function.Follows up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction.

North Charleston, South Carolina, United States

This role is also responsible for conducting Tier 1 trouble shooting when customers require device assistance. This position provides customer service transactions, including but not limited to; equipment troubleshooting, call handling, billing, service and equipment inquiries and all other customer transactions. Handles own customer escalations and minimizes transfersCustomer InteractionsListens and responds appropriately in all customer interactions. Manage customer relationships by performing the full range of customer service functions.Uses common courtesy and discretion to achieve customer loyalty.Empathizes and acknowledges customer to create trust and partnership.

Bachelor Of Business Administration - Bba, Marketing, 3.75

Associate'S Degree, Business Administration And Management, General, 3.8

Associate Of Arts - Aa, Marketing, 3.65