Ryan Shaw Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

FY22 Presidents Club

Toronto, Canada Area

• Administer the Dynatrace tool-set creating standards for deployments across environments that range from on-premise AIX/Solaris to public cloud running platforms such as Kubernetes and PCF
• Integrate existing monitoring tool set with automation and event management systems to increase the efficiency of deployment and configuration
• Design and implement monitoring plans throughout the bank working with business, support, and development.
• Manage a center of excellence and provide training with a goal of promoting adoption and usage of our monitoring solutions

Toronto, Canada Area

Toronto, Canada Area

• Ensure our customer’s business critical applications are available and performing at their peak.
• Summarize and review performance trends with customers.
• Be the Dynatrace subject matter expert for the client staff. Assist them with troubleshooting and root causing performance issues.
• Maintain and enhance dashboards and reports to meet requirements of IT and business users.
• On-board additional applications for monitoring and update software with any necessary service packs.

3303 St. Etienne Blvd, Windsor ON N8W 5B1

• Design, test, and code applications in Invensys Wonderware that operators use on a daily basis to select the job to run, call maintenance, etc.
• Track machine efficiency, defects, load times, downtime, response times etc. in Wonderware and create useful reports to help identify problem areas and bottle necks in the assembly process
• Work with supervisors and line operators to create a more streamlined operator interface and improve applications already in use

Windsor Assembly Plant

• Worked on various assembly line stations with working experience
• Working knowledge of the assembly line process
• Worked in weekly rotational shifts with an excellent attendance record
• Manipulated time for the job per process and scheduled the incurring processes accordingly and thus achieved remarkable time efficiency
• Provided suggestions to the team supervisor to raise the output of the team as a whole

• Design, test, and code custom applications for Materials Management, Maintenance, Production and Human Resources including support of company websites
• Work with the Paint Defect Database Development Team to design custom web applications that provide reports to help identify problem areas in production and increase efficiency
• Build Custom reports for production scheduling, paint, mold, and assembly lines
• Develop web applications for paint line production tracking
• Maintain communication with Management and Staff on web application progress and feature development to assure the application preforms as expected

• Lead a team of 3 in shed prefabrication in shop and assembly onsite
• Organize and assign duties to employees and oversee all production operations
• Ensure safe practices are maintained around the shop
• Interact with customers on the job site ensuring all needs and requests are met and exceeded
• Produce high quality work under pressure while keeping within a tight schedule
• Communicate efficiently with colleges to ensure work is on schedule and quality is being maintained

• Developed relationships and meet with non-Xerox customers to better understand their office needs and discuss services that could be provided
• Gather information about Xerox customers and non-customers to help develop leads for the full time sales staff
• Build account relationships with key decision makers in all departments
• Identify, engage, and co-ordinate necessary Xerox resources to help support Xerox customers
• Provide first level technical support for Xerox customers or provide information on how to escalate the situation to resolve the problem as soon as possible
• Install and configure Xerox printers onsite at the customers location

• Work directly with faculty and staff to install computers, peripherals, and software
• Diagnose and resolve problems with the network backbone, Windows operating systems, Novell network, Lotus Notes and other software applications
• Provide first level support (phone support) and second level support (onsite support) to resolve issues quickly and efficiently
• Imaged new computers and installed all required software to make for a seamless transition from old hardware to new and keep down time to a minimum
• Maintained a high level of organization in order manage and prioritize open work order tickets and set-up appointments with those in need of onsite assistance
• Communicate quickly and efficiently to understand and diagnose issues and explain how to fix and prevent the issues from reoccurring