As a Client Partner, I enable my client's ambition through the education, use, procurement and optimization of a variety of technology solutions.

As a Client Success Executive, I act as the General Manager for existing Managed Services client relationships. Managed Services accounts represent the most complex and integrated solutions that NTT delivers. I have ultimate accountability for overall account results, working with the Client Director, Service Delivery Executive, Finance and others to ensure all activities required to achieve those results are properly executed.

After Dimension Data rebranded under the larger NTT Ltd banner, I continued my role in the capacity of a Senior Client Manager, based in the San Francisco Bay Area. With a greatly expanded portfolio of go to market products and services, I was further enabled to provide my clients with exceptional, business relevant solutions.My Responsibilities include:• Regularly achieve designated quotas through prospecting, qualifying, and closing opportunities with assigned clients and prospects• Effectively orchestrate NTT's selling and solution resources for maximum impact• Engages key stakeholders within prospects/clients to gain an understanding of the business issues and objectives driving their needs to establish an overall account strategy• Use sales tools (e.g. Salesforce.com) and methodology to effectively manage accounts, opportunities, and pipelines and accurately forecast on a consistent basis• Effectively engage with key partners/vendors to maximize rebate programs and generate leads• Maintain territory and activity plans on a regular basis• Maintain broad awareness of solution portfolio, including but not limited to Cisco, Palo Alto Networks, Avaya, Dell EMC and Genesys

In January 2019, I relocated from South Africa to the San Francisco Bay Area. I continued in a senior client facing role, serving as a Senior Client Manager. This is as an advanced field-based role working within the sales organization. I have ultimate account responsibility and my key focus is around analyzing the client’s situation and business requirements through awareness, empathy and good questioning. My Responsibilities include:• Regularly achieve designated quotas through prospecting, qualifying, and closing opportunities with assigned clients and prospects• Effectively orchestrate Dimension Data selling and solution resources for maximum impact• Engaging key stakeholders within prospects/clients to gain an understanding of the business issues and objectives driving their needs to establish an overall account strategy• Use sales tools (e.g. Salesforce.com) and methodology to effectively manage accounts, opportunities, and pipelines and accurately forecast on a consistent basis• Effectively engage with key partners/vendors to maximize rebate programs and generate leads• Maintain territory and activity plans on a regular basis• Maintain broad awareness of solution portfolio, including but not limited to Cisco, Palo Alto Networks, Avaya, Dell EMC and Mimecast

As a Client Manager in the Dimension Data Key Account segment, my primary responsibility is to own client relationships. My role encompasses consultation, facilitation, lifecycle mapping, and guiding my clients through the complete sales cycle. In addition I am tasked with meeting personal quota attainment while helping my clients address their individual business requirements. As Dimension Data is continuously evolving, moving away from being purely a reseller, we seek to move towards complete solution selling, acting as trusted advisors in the continuously changing IT environment.Key areas that my role focusses on: • Client Relationship Management • Solution Selling • Road mapping and Planning • Solution Design, Facilitation and Organization • Sales and Contract Negotiation • Vendor Management • Overseeing of Projects and Delivery • Client Experience and Retention • On time Billing and Delivery Within the Dimension Data Collaboration and Client Experience Business Unit , specialized in Media, Video, Voice and Contact Centre Solutions. My role has enabled me exposure to a number of different vendors and technologies, including, but not limited to: Cisco, Polycom, Crestron, NICE, Avaya and Genesys

This role covered all the responsibilities related to the functions of Contract Management across the Support Services portfolio. My tasks included the quality assurance and enrichment of contract data to enable accurate and efficient loading into the contract management system. This included asks such as loading of new contract data, quoting, building and maintaining existing contracts, and ensuring accurate client billingA big focus of this role involved minimize churn, client retention and positive ACV growth