• Formed a new customer support team – conducted internal interview and selection, led extensive training, implemented call center system, continuously improving business processes• Coach and mentor 4 direct reports• Functional leader for ERP system upgrade/ecommerce project• Lead a local cross-business campus recruitment team in partnership with corporate HR

• Managed a global portfolio of customers (valued at approximately $9M in annual revenue)• Facilitated interaction between customers, sales and manufacturing team; have consistently proven strong problem solving and issue resolution skills• Demonstrated excellent written and verbal communication (commercial and technical subject matter to an international audience)• Maintained strong relationships with clients & team members through effective interpersonal skills

• Developed Order Entry and Order Management process documentation and Quality Management System for our team• Applied critical thinking, creativity and communication skills to identify and then implement process improvements• Recipient of 1 of 8 Student Intern & Co-Op Contribution Awards from GE Canada