Ryan Sigouin Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

In my role as the Chief Operating Officer at ScalePad, I am dedicated to cultivating a culture of operational excellence, driving strategic growth, and supporting cross-functional collaboration within ScalePad. ScalePad's vision centres around a commitment to delivering value to our partners. This commitment extends to our innovative suite of products that include Lifecycle Manager, Backup Radar, ControlMap, Cognition 360, Lifecycle Insights and our most recent acquisition; Quoter. Under the ScalePad umbrella, these products reach over 10,000 partners across 80+ countries.My primary focus is on creating an environment conducive to success for both ScalePad and our Partners. I collaborate closely with all of our leadership teams to ensure the execution of ScalePad’s strategic plans. Through these initiatives, we aim to expand our capabilities and enhance our value proposition by building enduring partnerships rooted in shared goals and mutual benefit.

Vancouver, British Columbia, Canada

In my role at ScalePad, I am passionate about cultivating strategic partnerships and overseeing the successful integration of our acquisitions into our existing ecosystem.ScalePad's vision is underpinned by a firm commitment to deliver the utmost value to our partners, not only through our innovative software platform but also through strategic mergers and acquisitions. We have proudly brought Backup Radar, ControlMap, Cognition 360, and Lifecycle Insights under the ScalePad umbrella, further diversifying and enriching our offering to over 10,000 partners in 80+ countries.My focus is on fostering an environment that breeds success for both ScalePad and our partners. I work closely with our acquired companies and teams, ensuring their seamless integration into the ScalePad ecosystem. This process involves aligning goals, processes, and cultures to facilitate a transition that benefits everyone involved.Through our acquisitions, we are able to extend our capabilities, broaden our market reach, and deepen our value proposition. However, it's not just about growth—it's about building enduring partnerships that are rooted in shared goals and mutual benefit. I aim to build relationships that deliver value in the long term, rather than quick wins.Beyond acquisitions, my role involves nurturing partnerships that enhance ScalePad's strategic position within the MSP landscape. These partnerships are key in providing our partners with a comprehensive and versatile software platform.

Vancouver, British Columbia, Canada

I joined F12 after the acquisition of Level4.Oversaw a team of over 170 staff spanning 4 primary operational divisions (Support, Project Delivery, Technical Consulting and Account Management) across 3 provinces and 10 locations.Championed the selection and implementation of a framework of industry leading professional services automation systems to capture and aggregated data across the organization. The outcome of this project was the redesign of how F12 tracked, managed, and reported on KPIs across the business and provided a foundation for all future integration of acquired businesses. Responsible for developing and guiding the strategy that enabled F12 to fully integrate 8 acquisitions over a 3-year period adding an additional $25 million in revenue to the core business.Oversaw the primary financial forecasting and budgeting of the business including the operational teams labour budget that is in excess of $12 million. Acting as a change agent to inspire teams, build trust and share the future vision of F12’s position in a highly competitive, constantly evolving industry.Implemented a continual service improvement program that maintains an industry leading customer satisfaction score across more than 25,000 documented monthly client interactions.

In January 2019 Ryan led Level4's acquisition by F12.net.In his role, Ryan is responsible for the overall strategy of the company. He is focused on setting and developing strategic goals and plans for the company’s growth. Ryan has spent the majority of his professional career with Level4. He began working with the organization in 2001 while still attending University majoring in Computer Information Systems then progressed his way through the organization working in multiple roles including Inside Sales, Project Manager, Service Manager, Director of Operations, President, and now serves as the company’s CEO.Through his work with the organization, Ryan has been responsible for some of the company’s major milestones and achievements. He was essential in the development of the company’s internal systems, restructuring of the service division, and instrumental in the company’s first acquisition. Ryan also played a leadership role in developing sales processes which have enabled efficiencies and cost savings while at the same time redefining the company’s product and service offerings.