At Henfield Storage, I entered the office environment without prior experience, demonstrating a keen willingness to learn and adapt to new tasks and roles as required. Through my tenure, which began at the Wimbledon branch and culminated in a managerial position at the Chiswick branch, I honed invaluable customer service skills and became adept at account management. My confidence grew alongside my ability to shoulder responsibilities, both independently and as a leader.**Key Responsibilities:**- **Branch Management:** Oversaw the operations of a sizable storage facility housing 1255 units, ensuring its maintenance, security, and the upkeep of vehicles.- **Staff Management:** Directed and motivated a team of staff members, providing training, fostering development, and conducting performance appraisals.- **Customer Account Management:** Managed customer accounts comprehensively, from initial contact to sales, contract handling, invoicing, payments, and debt management. Successfully navigated contract renewals and implemented strategic price increases.- **Sales and Merchandising:** Demonstrated proficiency in upselling products to maximize sales revenue, alongside effective merchandise stock control.- **Audits and Reporting:** Conducted regular audits, performing meticulous checks, and compiling detailed reports to ensure operational efficiency and compliance.Throughout my tenure, I consistently met set targets, exemplifying a commitment to achieving organizational objectives while maintaining high standards of service delivery and professionalism.