Ryan Silverstein Email & Phone Number

Portland, Oregon, United States

• Managed a multimillion-dollar pipeline utilizing cloud-based mortgage software from qualification through closing, which contributed to an additional $20k in monthly revenue.• Acted as the primary client-facing representative when critical issues arose, providing clear explanations of the situation, and effectively communicating solutions to clients, ensuring their confidence and satisfaction during challenging moments.• Served as the subject matter expert in product knowledge, mortgage technology, and complex problem solving, resulting in increased application-to-closed loan conversion rates.• Successfully trained and led a team of three operations employees and six loan officers that were all onboarded with no prior industry experience.

Portland, Oregon

• Fostered collaboration with various stakeholders, including customers, loan officers, real estate agents, underwriters, closers, and title companies, streamlining the mortgage process to increase customer retention and loyalty among referral partners.• Gained extensive knowledge of CRM software, mortgage technology, and loan products, successfully implementing creative solutions and overcoming challenges.• Efficiently processed a high volume of loans during challenging economic conditions in the mortgage industry, closing a company record in loan volume in 2020.

Portland, Oregon Area

• Collaborated with the sales manager to promote branch expansion and sales team development.• Produced lead analysis reports and end-of-year sales reports maximizing profitability and ROI.• Led the creation of marketing materials to increase client retention and lead generation.

• Demonstrated strong attention to detail in financial analysis and reconciliation processes, ensuring precision in account balances and transactions.• Utilized advanced proficiency in Excel to streamline workflows, create complex formulas, and analyze financial data, contributing to increased efficiency and accuracy in treasury operations.• Played a pivotal role in the execution of funding flows to meet capital partner obligations, ensuring the smooth operation of cash movements related to loan transactions and servicing.• Collaborated with the treasury team, including the Assistant Controller, Controller, and Treasurer, to maintain ledger balances, loan details, and work papers, fostering a collaborative and detail-oriented work environment.