Ryan Silverstein Email & Phone Number

Portland, Oregon, United States

• Managed a multimillion-dollar pipeline utilizing cloud-based mortgage software from qualification through closing, which contributed to an additional $20k in monthly revenue.
• Acted as the primary client-facing representative when critical issues arose, providing clear explanations of the situation, and effectively communicating solutions to clients, ensuring their confidence and.
• Served as the subject matter expert in product knowledge, mortgage technology, and complex problem solving, resulting in increased application-to-closed loan conversion rates.
• Successfully trained and led a team of three operations employees and six loan officers that were all onboarded with no prior industry experience.

Portland, Oregon

• Fostered collaboration with various stakeholders, including customers, loan officers, real estate agents, underwriters, closers, and title companies, streamlining the mortgage process to increase customer retention and.
• Gained extensive knowledge of CRM software, mortgage technology, and loan products, successfully implementing creative solutions and overcoming challenges.
• Efficiently processed a high volume of loans during challenging economic conditions in the mortgage industry, closing a company record in loan volume in 2020.

Portland, Oregon Area

• Collaborated with the sales manager to promote branch expansion and sales team development.
• Produced lead analysis reports and end-of-year sales reports maximizing profitability and ROI.
• Led the creation of marketing materials to increase client retention and lead generation.

• Demonstrated strong attention to detail in financial analysis and reconciliation processes, ensuring precision in account balances and transactions.
• Utilized advanced proficiency in Excel to streamline workflows, create complex formulas, and analyze financial data, contributing to increased efficiency and accuracy in treasury operations.
• Played a pivotal role in the execution of funding flows to meet capital partner obligations, ensuring the smooth operation of cash movements related to loan transactions and servicing.
• Collaborated with the treasury team, including the Assistant Controller, Controller, and Treasurer, to maintain ledger balances, loan details, and work papers, fostering a collaborative and detail-oriented work.