• Conduct cross-functional collaboration with multiple departments to establish conversational, cohesive experiences with a unified voice.• Craft clear and concise copy for various digital platforms, including SaaS products, mobile apps, help documentation, and live walkthroughs, ensuring a consistent brand voice and tone.• Manage all Learning and Documentation, including help document creation and user-driven guides, resulting in a 126% increase in visitor engagement and a 139% increase in helpful scores for help documents from year to year.• Gather and analyze user data through various tools and cross-department conversations to pinpoint potential UX pain points and how best to solve them.• Partner with Design and Engineering to plan, write, and maintain conditional messaging for informational, error, and confirmation messages, notifications, microcopy, and various other challenges as they arise.

• Developed and implemented core curriculum for students in seventh and eighth grade.• Planned differentiated instruction with multiple learning styles and set goals for achievement.• Tracked and monitored student data, while adjusting to individual needs.• Motivated students to develop intellectual curiosity, critical thinking skills, and individual responsibility.

Analyzed and interpreted data relating to vehicle crashes within the state of Connecticut.Collaborated with a team to catalog and organize data.