Establish, develop and nurture lasting relationships with clients and customers.Create sales strategies to generate revenue. Act as the primary point of contact for UK customer concerns. Team coordination with Indian offshore internal team to ensure client satisfaction.

Worked on a Voluntary basis as a Freelance Advisor and Consultant for the Indian Goan Community for the following:1. Wynner - Worked as an Immigration Consultant helping the community in filing forms, applying for Citizenship, applying for passport, advising the community on immigration related issues.2. WynFin - Worked as a Financial and Taxation Consultant helping the community in giving advice on Financial and Taxation issues and matters. Refering community members to Registered Accountants in the UK to get their Self-Assesments completed on time.3. WynTech - Worked as a Technological Consultant helping the community in give advice on laptop issues, internet related issues, mobile settings related issues, setting up websites for small businesses and solving Technical queries of community members.

▪ Project planning, scheduling and delivery of e commerce websites for international clients.▪ Agile methodology followed for delivery of projects.▪ Communication and co-ordination with Clients and Development team on Requirements.▪ Providing regular status updates to clients.▪ Quality checks and Quality control of software being deployed to Production.▪ Excel based analysis for project planning and scheduling.

PMP® Certification currently in progress

AgilePM® Certificationhttps://www.youracclaim.com/badges/f6294a85-8e72-4861-862a-dcc65cfc66f5Prince2® Practitioner & Foundation Certificationhttps://www.axelos.com/profile/public?u=0482d21b-c777-4c83-89c3-8025c35c19c5CSM® (Certified Scrum Master) Certificationhttps://www.scrumalliance.org/community/profile/rcoutinho7https://bcert.me/bc/html/show-badge.html?b=rdrjozm

- Led the delivery of major technology implementation projects within Agile environments through full lifecycles in collaboration with business and technical teams worldwide.- Created project plans for the implementation of solutions in line with industry standards and best practice.- Coordinated project plans and scope to meet agreed milestones and targets within time and budgetary constraints.- Managed changes to scope within agreed frameworks and highlighted impacts on cost and timescales.- Acted as Scrum Master with a focus on guiding the team towards improving working practices.- Led sprint planning, daily stand-ups, product refinement, sprint review, SOS and retrospectives.- Supported teams in turning product backlogs into working functionalities, promoted Agile values / practices and removed impediments appropriately.- Tracked progress against plans, led risk and change assessment as well as project assurance activities.- Provided regular updates on project progress levels to senior management stakeholders on a regular basis.

- Led the Agile delivery of Private Equity Portfolio to take care of the data needs of the Private Equity group using Scrum.- Managed the End to End project activities like scheduling, tracking, resource management and risk management.- Acted as Scrum Master and with focus on Scum principles in practice.- Created Status reports with a focus to monitoring the health of the project on a Weekly basis.- Initiated Knowledge Management initiatives within the team to enhance the skill and learning capabilities of the team members.- Managed communication channels of Interactions with various stakeholders like Product owners, Quality Assurance folks.

- Led projects for a breadth of high-profile clients including RBS (UK), Kinetic (UK), Deutsche Bank (UK), Cardif (Thailand, Holland, Belgium, Italy, France, Taiwan) and Reebok (France).- Coordinated requirements elicitation and co-ordination with offshore technical / non-technical teams.- Undertook scheduling, resource management, SLA and status reporting across all projects.- Interfaced with external vendors to ensure delivery of the projects within time and budgetary constraints.- Liaised with clients on SLA tracking and production request management activities.