Ryan Simon Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Charlotte, North Carolina Area

- Troubleshoot technical issues using SQL, XML, and code analysis and communicate results to management to improve products and processes across the ONESOURCE platform- Leverage Global Trade industry knowledge to provide technical and business support on the ONESOURCE suite of products including Export/Import Management, Denied Party Screening, Global Classification, and Foreign Trade Zone- Collaborate with clients, brokers, and government agency personnel to research and resolve client-facing problems- Implement both client-facing and internal solutions by communicating with cross-departmental teams, managing stakeholder expectations, and providing comprehensive training

Atlanta

• Conducted trend analysis using the defined benefits data analytics tool, Tableau, to find primary topics and subtopics that were generating traffic for the GM Canada Customer Service Call Center• Presented data analysis, findings, and recommendations on strategies to reduce calls resulting in workflows for Nokia and GM Canada to the defined benefits leaders and executives• Researched and provided methods of workflow reduction for Cross Client Implementation at Alight and presented findings to senior management • Researched and studied pension plan documents to better comprehend regulations revolving around United States and Canadian pension administration in order to update and manage participant beneficiaries and spousal elections

• Managed parking organization for up to 200 patrons a night by greeting them as soon as they exit their cars, directing them to their destination inside of the country club, and retrieving their cars when they want to leave• Interacted with clientele on a daily basis, formed relationships with the club members, provided customer service by understanding their needs

Wake Forest University

• Upheld all safety standards through consistent evaluation and cleaning of equipment• Supervised all individuals to ensure they displayed proper form when using equipment for safety precautions• Answered questions and provided resources regarding fitness routines and nutrition needs upon request