Lead the analysis, development and implementation of reliability plans to improve the overall distribution system performance. Ensure alignment of work with financial targets to meet system performance requirements.Manages large & complex programs with corresponding budgets, requiring application of established project management principles and techniques.Interface with internal & external customers, including leadership of all municipalities and major businesses served by the Company, to ensure understanding of system improvement plans.Responsible to interface with other departments to ensure compliance for the scope, schedule, and budget of programs and projects.Primary communicator with the project sponsor and key stakeholders on project issues including executive level presentations.Coach and develop team members to improve performance to meet or exceed expectations. Lead & participate in system-wide initiatives regarding the electric distribution system, reliability, preventative maintenance, and regulatory compliance issues.

Provided supervision & direction to Atlantic City Electric (ACE) engineers and union field engineering technicians (FETs), who have significant operational & financial impact on achieving safety, reliability, and performance goals.Made decisions on engineering design activities, which have a direct impact on ACE operations and an indirect impact on other ACE departments.Led & developed employees through accurate & timely feedback regarding performance and operations.Evaluated performance of employees establishing the organization is meeting all responsibilities and give coaching for improved performance. Ensured employees’ adherence to ACE standards, policies, and procedures.Managed the department budget, employee workload and ACE contractor interface. Supervised the scheduling of work with ACE Work Management and monitor work schedules of employees to provide timely updates for the Work Management process.Coordinated necessary training opportunities for department to foster an attitude of continuous learning.Fostered a working environment that promotes diversity, equity, and inclusion among employees and other building staff.

Reviewed New Business designs submitted from PECO designers & contract designers to confirm standards and Blue Book requirements are met before approval.Used New Business Engineering budget analysis to forecast the total cost and the monthly spend for each job.Performed site visits to inspect existing service, to determine customer needs and to provide scope of work.Communicated with customers their estimated in-service date and any changes that impact the energizing of their new service.Prepared construction agreements between PECO and customers.Collaborated with PECO Capacity Planning, Customer Engineering, & Standards to ensure new service is effectively sized.Partnered with PECO Work Week Management & New Residential Construction Group (NRCG) to secure construction resources.Supported Project Management as a Lead Responsible Engineer (LRE) by providing technical assistance in installing new reclosers and other PECO facilities for New Business jobs.Validated & approved scope changes from contractors-of-choice to establish completion of job.Supervised & mentored new engineers in Philadelphia New Business to build confidence & strengthen knowledge in New Business procedures & equipment.Led team building activities to encourage morale of New Business employees.Facilitated High-Risk Evolution (HRE) discussions to ensure proper resource planning for high-priority customers.Updated PECO Electric Charging procedure by including newly appointed leadership positions into customer charging approvals to enhance New Business processes. Coordinated & led a PECO Workforce Development Event to educate Philadelphia community members on the STAR Interview Process.

Designed project diagrams for cable replacement & looping of circuit sections located in Underground Residential Developments (URD).Applied engineering budget analysis to estimate and evaluate cost of needed work for URD Replacement & Looping programs.Used Predix and DataRaker software to predict locations of future PECO circuit faults.Collaborated with PECO Capacity Planning, Standards, and Project Management to ensure proper completion of reliability design.Trained & mentored new Reliability Programs engineers & interns to promote an interactive learning environment.Executed field walkdowns of Top Priority Circuits (TPC) to determine best options to enhance reliability and maintain Pennsylvania Public Utility Commission (PUC) commitment.Managed the TPC program through selecting 5% of distribution circuits experiencing the worst reliability to be investigated for improvement by central and regional engineering.Led monthly TPC challenge sessions to review reports submitted by central and regional engineering.Presented quarterly updates for TPC to senior PECO leadership.Updated TPC procedure to preserve accuracy in process flow and responsibilities across PECO Technical Services & Electric Operations departments.Performed PECO crew dispatching during storm duty to ensure efficient and organized deployment of resources.

Assessed customer needs and secured information through regular site visits. Designed sketches for aerial and underground work packages to provide PECO customers with requested electric service.Estimated customer’s electric usage based on square footage and PECO internal calculations.Prepared construction agreements between PECO and customers.Collaborated with customers and PECO personnel to promote safe work environments.Gained working knowledge of PECO Blue Book requirements, New Business procedures and PECO construction standards.

Analyzed customer's data to determine if the SUEZ account manager should take further action.Worked with the TrueSense 2 controller, which is a device that tests different qualities of water that is based on the customer's needs.Monitored customer's data using InSight, a program that provides 24 hour online data management.Led customer and SUEZ account manager training on how to navigate InSight effectively.Guided SUEZ account managers and customers in the field configuration and troubleshooting of equipment using engineering techniques.Coded in Python and SQL to look at InSight's database and properly configure the online controllers.Gained working knowledge on Reverse Osmosis (RO) and Zero Liquid Discharge (ZLD) system processes.