Ryan Smith Email & Phone Number

Washington, District Of Columbia, United States

Arlington, Virginia, United States

● Set, enforce, and optimize internal policies to maintain responsiveness to stakeholder demands● Devise and implement new processes to boost long-term business success and increase adherence to service level agreements; increasing SLA Adherence from approximately 85% to 98% within six months● Investigate and resolve departmental non-conformance to standard operating procedures● Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits and enable employee growth● Collaborate with process owners to refine procedures, devise best practices, and correct quality audit findings● Establish positive and effective communication among unit staff and organization leadership, reducingmiscommunications and missed deadlines

● Hired, supervised, and coached employees on sales and training strategies to optimize performance with agents at various locations for Carrier Partners● Established successful account relationships with Senior Account Managers and Carrier Partner Vice Presidents by building rapport and maintaining consistent communication achieving DIRECTV's highest level of customer lifetime value for all channels● Developed, introduced, and implemented new reporting standardization reports company-wide to ensure KPI visibility for key stakeholders● Used data analysis, visualization, and interpretation to pinpoint opportunities for improvement resulting in coaching and development strategies leading to increased results for our clients and partners

● Increased profit margins by effectively controlling expenses, budgets, and overhead and optimizing incentive values for Carrier Partners● Identified opportunities for growth within Carrier Partner's territory and collaborated with center leadership to reach and surpass targeted KPIs● Liaised with management and sales team to better understand client needs and recommend and escalated appropriate solutions● Increased volume business with existing accounts 217% YoY for partners while launching new accounts and expanding existing lines of business through implementation of new quality assurance standards, improved training sessions, and launch of new resources for partners

Cincinnati, Ohio, United States

● Performed complex general accounting functions, including preparation of journal entries, account analysis, and balance sheet reconciliations● Completed proper reconciliation of multiple accounts for Fifth Third Bank's Health Savings Accounts, TSYS 1 Commercial Cards, Prepaid Access 360 Cards, Mortgage Funding/Wire, and Agent Bank Consumer Card● Ensured financial items pertaining to assigned accounts were thoroughly researched and cleared within proper aging requirements of 30-90 days● Implemented standard key processing procedures that led to significant reduction of non-value activity; thus exceeding expectations and compliance-mandated standards

Master Of Science - Ms, Marketing

Master Of Science - Ms, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Accounting