Ryan Smith Email & Phone Number

Plano, Texas, United States

Dallas/Fort Worth Area

Customer advocate responsible for leading customer experience marketing products and programs from initial concept development through final implementation - Manage design, selection, and implementation of customer focused product enhancements across new aircraft deliveries and retrofit programs for a global fleet of 1,400 aircraft - Lead customer experience marketing efforts from initial concept development through final implementation - responsible for key customer interfaces such as premium seating portfolios, lighting, power, galleys and monuments - Staying abreast of aircraft interior trends and enhancing standards to drive positive customer in-flight experience

Dallas/Fort Worth Area

- Managed a $100M portfolio of 30 corporate relationships, focused on client retention and revenue growth- Negotiated and implemented contract renewals, securing an average of $10M annually in contracted revenue to American- Built strategic relationships with executives and key stakeholders across the C-Suite and various departments to grow American’s revenue share and quality of revenue-Negotiated, administered and executed on contractual KPIs designed to grow American Airlines revenue share and quality of revenue both domestically and internationally.

Dallas

- Responsible for business development and client retention within a portfolio of 15 companies across North America, ranging from $500M to $5B in revenue- Tracked record of meeting and exceeding monthly, quarterly, and annual sales quotas 1MM+- Established C-Level and Senior Management relationships in IT, including CIO, CTO, CISO, App Dev and Infrastructure leaders- Drove bottom line revenue for clients by delivering advisory and consulting engagements for existing and prospective clients