With a robust background spanning over multiple years at Koch Industries, my journey has evolved from Analyst to Senior Manager of ServiceNow Strategy, where I’ve become adept in team and business strategies, Service Management and Process Improvement. At the core, my mission is to drive continuous service improvement, leveraging ITIL CSI principles to enhance our IT, HR, Legal, Finance and other service management capabilities. Our team's commitment to excellence has led to streamlined processes that bolster Koch Industries' service delivery. My focus in ServiceNow strategically aligns with the organization's culture of innovation, and I am dedicated to contributing to our collective success through a culture empowerment, forward-thinking strategies and collaborative efforts.