Ryan Smith Email and Phone Number

Supervised team of 15 and managed daily store operations.Balanced the funds from the previous day sales.Handled all customer complaints and concerns; resolved problems.Merchandised product using Plan-O-Grams.Maintained accurate inventory and processed incoming orders to ensuring accuracy.Processed the payroll for the store team members.Involved in the interview process for potential candidates.Managed the shrink report and made any necessary changes in the store to reduce shrinkage.Involved in the disciplinary action process for team members in the store.Proficient with the Telxon.Responded to Burglar Alarm calls and any emergency situation in the store.Utilized Close Circuit Television for surveillance.

Promoted Feb. 2010).Wallcoverings, Pet&Grocery and Front End Impulse Supervised team of 10 and managed multiple departments with average yearly sales for the department over $2 million.Maintained accurate inventory levels, keep controllable expenses down and had increased sales over last year by 10 percent. Ensured team members knew the products and suggested add on sales.Spent less on payroll than what was forecasted.Provided Superior guest service, maintained correct pricing and kept pricing competitive at all times.Maintained contact with buyer and merchandiser on any issues that the guest is having with a product.Managed payroll, Scheduling, attendance, inventory, involved in the interview process for a potential candidates for employment. Participated in a new store opening (facility size is approximately 250,000 square feet) in the management team.Trained new team members.Completed a Manager Trainee Program.Interpreted and set Plan-O-Grams.1st Assistant Department Manager Wallcoverings, Pet & Grocery and Front End Impulse items (Oct 2009)1st Assistant Department Manager (Promoted Jan 2009) Building Materials

Promoted Jan 2003)Interacted with approximately 10,000 automotive dealers from North America, Puerto Rico and the Middle East while processing the returns of General Motors used parts and resolving all issues relating to problems regarding credits and procedures.Promoted to Administrative Representative within 60 days of employment.Handled all customer inquiries and resolved core credit issues and questions.Identified a theft issue saving the company $40,000.Resolved inventory control issues and reduced losses by 89 percent over a two year period by recommending that customers file their lost freight claims with the carrier; significantly saved time and money spent on carrier claim issues.Explained procedures and inspection criteria to customers in regard to how they may verify the parts received in the field are good parts.Gathered data from GM representative and freight companies, then created and maintained daily statistical reports (calls, credits issued, dealers with no advance shipping notice).Created and maintained spreadsheet and operational forms for recording data.Trained dealerships to implement proper procedures for completing a product return.Performed count audits on inbound shipments and maintained daily reject report.Verified warehouse received documents that match those in inventory management system.