Ryan Smith Email & Phone Number

United States

• Reviewed every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures.• Built repeat business and customer loyalty by providing excellent customer service, ensuring highest quality repairs, and educating/problem solving with customers on technical issues of their product.• Managing a daily routing schedule of 50 appointments in 6 counties.• Prepared, recorded, reconciled warranty claims and submitted them to the appropriate vendor.• Adept at resubmitting rejected claims in an attempt to secure warranty coverage.

Staff Development and Supervision:• Responsible for hiring, training, scheduling, developing, and mentoring 32 part time staff and 1 Full Time coordinator at 7 locations.• Posted open positions on websites and with outside recruiters to find capable candidates.• Recruited, trained, and developed on-boarding process for all new hires.• Partnered with local universities for recruitment days to get summer camp staff.• 90% summer camp staff retention for 3 straight years.• 87% After-School staff retention 2008-2010 school year, 92% retention for 2010-2011 school year.Budget Responsibility: • $724,000 over 6 departments - surplus budget numbers in all departments, increased revenue through creative programming and controlled expenses by sharing staff and resources across departments.Program Management and Development:• Supervise and Direct 7 before and after school sites (1 onsite program and 6 programs in the Chicago Public School System) and school’s day out program providing exceptional child care service• Increased before and after school enrollment by 25% in 2 years to 235 participants, added two additional locations due to word of mouth from local CPS principals, networking with the Local School Councils’, and cold calling local principals to meet about their afterschool programming needs.