Ryan Smitheram Email & Phone Number

Toronto, Ontario, Canada

• Performed enhanced reviews of investors and their trades to mitigate money laundering concerns
• Manage a team of 6 senior/associates and provide them with resources to ensure reviews and client queries are completed in a timely manner
• Backlog project lead – managed a team of 3 associates providing training and resources to reduce a review back of 3200 to 0 in 10 months
• Successfully maintained and build relationships with major clients to ensure SLA’s and expectations are consistently met and exceeded
• Developed and implemented procedures and processes to solve client escalations and potential regulatory issues
• Ensured distributions and liquidations were performed in an efficient manner

Toronto, Ontario, Canada

• Performed enhanced reviews of investors and their trades to mitigate money laundering concerns
• Monitored mailboxes to ensure that distributions were paid out in a timely manner
• Provided comprehensive training to new hires on systems, various review types and procedures
• Ensured timely communication with investors to adhere to regulatory deadlines
• Conducted open-source research on investors to identify PEP connections and/or adverse media
• Acted as a key liaison between MUFG Investor Operations, Investor Funds and Investors to explain changes in regulations and provide guidance in completing updated documentation

Mastercard Center For Excellence

• Certified Level II official with Hockey Canada. Referee of house league minor hockey for players between the ages of 4 and 18.
• Mentor to new and inexperienced officials
• Effectively communicates with coaches, players and board members regarding infractions and suspensions while thoroughly explaining reasoning for decisions and maintaining patience

• Continuously worked 20 to 25 investigations simultaneously while maintaining a high quality of work and coordinating various workflows
• Consistently met and exceeded quality control reviews of completed cases, as evidenced by having only 1 returned case in 2 years
• Contributed to OSFI and FINTRAC deliverable reports during external audits, as well as internal audit reports in 2017 and 2018
• Managed small teams of 5 to 6 people during major and complex investigations to develop appropriate timelines and cohesiveness among investigators to ensure investigations were completed within regulatory deadlines
• Identified as a “go to” person for Suspicious Transaction Reports and complex reviews
• Acted as a Training Lead for new hires, training on systems, processes and identifying concerns during reviews.

Toronto, Canada Area

• Streamlined "Know Your Customer" (KYC) collection templates
• Acted as the liaison between BMO branches and Investigators during reviews
• Completed ad-hoc requests such as collecting additional KYC information
• Facilitated training for recently on-boarded analysts
• Co-ordinated workflow and managed various mailboxes simultaneously

Lakeview Golf Course

• Responsible for maintaining the greens, sand traps, fairways and tees while being mindful of golfers as to not disrupt their play
• Often working in a variety of environments with other maintenance staff or independently and continuously maintaining a high standard of work
• Trained summer students from 2013 to 2016.

Toronto, Canada Area

Scouted AAA hockey players eligible for the Ontario Hockey League draftCompleted game reports using RinkNet identifying players' strengths and weaknessesParticipated in monthly conference calls with player agents, scouts and coaches

3876 Bloor Street

- Helped customers understand the difference between varying models of sticks, skates and protective equipment - Fit and fixed equipment - Replaced skate blades, holders and rivots as well as screws and clasps on helments

Ui Design

Introduction to User Interface Design where I learned the underlying design elements of user interfaces such as research, wireframes.

Bachelor'S Degree, Criminology

Activities and Societies: Intramural hockey referee, coach and player of the men's extramural hockey team, intramural hockey, intramural.