Working as part of the marketing team to grow the brand and increase sales.Creating internal and external documents abiding by the set brand guidelines.Producing social media assets across multiple channels including email and website banner design.Using workflow management system to stay on top of multiple projects simultaneously to ensure deadlines are met. Developing the existing brand for a commemorative project.

Working as the Creative Design Assistant to develop design work for digital and print. Part of a small team to help Community Outreach Officers with supporting materials to be used on a VLE developed by the team, such as poster design for competitions, banners for online courses, study support booklets, end-of-year report, and other publications.Producing work in partnership with the Manchester United Foundation - following their brand guidelines.Photography and Videography responsibilities.Working with established brand guidelines to ensure consistency across all work.

Providing excellent customer service through a number of different channels, such as telephony, email, live chat and social media. Achieving a range of KPI's to maintain a high level of quality whilst also reaching targets set by the client. During periods of ramp up, working as a floor walker to support any newer colleagues with queries they may have. Similarly, whilst working remotely, being a point of contact on Microsoft Teams providing support.Good knowledge of Data Protection laws to ensure all customers' details are secure and following the correct procedure to verify the identity of anyone I communicate with.