Ryan Soderlund Email & Phone Number

Daniel Island

Provide technical support for employer groups. Manage communication between customer, carrier, account management and internal support teams. Review, triage and provide resolution to inquiries on files, configuration and platform bugs. Assist with manual enrollments and task review.

Charleston, South Carolina Area

Plans and oversees enterprise-level support and service activities for company products and services for a designated client or group of clients. Ensures quality service and operational performance within the parameters of program and delivery standards. Develops client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Acts as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborates with sales and sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.

Charleston, South Carolina Area

As a Team Lead I supervise a group of 8-60 individuals on the primary support staff, depending on enrollment season. The role includes coaching,support in escalations,promotion of associate engagement, time accountability and monitoring, scheduling, issue resolution, researching, leading meetings and providing feedback. I liaison between client, agents, carriers, providers, supporting departments, internal management and HR. I research trends and resolve problem trends that arise with system software, file transmissions and benefits for multiple clients. I work with rate calculations and corrections, data errors, configuration errors, trend watching, and updates with carriers or employers. Communications with the team members, management and other departments vary from one on one assistance, email, team meetings and support to case escalation. I use my past experience in counseling and office management on a daily basis.

Daniel Island, Sc

As a Benefits Analyst I research and problem shoot issues that occur with employee benefits for multiple clients. This includes rate calculations and corrections, data errors, configuration errors, trend watching, and updates with carriers or employers. Communications with the clients vary from phone and email support to case escalation.

Support the company and the individuals working within the company with employee file and information management, compensation, benefits, travel arrangements, supply management, creating and maintaining company policies, managing company licenses, permits and creditentials, SWAG management, receptionist duties, shipping and mail. etc.

Oversaw 6-10 host, take-out, QA and server trainers in the implimentation of Corporate training procedures. Managed training schedule. Opened and closed restuarant with duties that include setting up and tearing down of tables, money and ticket turn in, kitchen clean up, and signing off the other servers with task completion. Maintained family fun atmosphere in restuarant. Ensured food and beverage exceeded expectations before and after placement on the table. Problem solving and mediation between patrons and kitchen staff.

Managed a 6 bed long term treatment home for at risk youth. Taught to behaviors using natural and artificial consequences centered around a tiered point system. Managed budget, Independent Treatment Plans, medication, transportation, daily activities, meals and USDA logs, family visits, education, crisis intervention and de-esculation, job placement and preparation, and daily reports to immediate supervisors. Also did short term work in the emergency boys shelter.