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Ryan Solum is listed as Senior Customer Care Operations Manager @ Back Market | Customer Care Operations at Back Market, a company with 421 employees, based in Greater Bordeaux Metropolitan Area, France, France. AeroLeads shows a work email signal at cypress.com and a matched LinkedIn profile for Ryan Solum.
Ryan Solum previously worked as Senior Customer Care Operations Manager at Back Market and Customer Care Operations Manager at Back Market. Ryan Solum holds Master Of Science - Ms, Engineering Management, 16.56/20 from Audencia.
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AeroLeads found 1 current-domain work email signal for Ryan Solum. Compare company email patterns before reaching out.
As one of the small team in Back Market's Customer Care Operation Managers, my focus lies in refining processes that enhance customer satisfaction during after sales contacts, leveraging my Lean Six Sigma Black Belt certification to systematically improve service quality. Using advanced data analytics combining SQL and AI to streamline operations and drive customer success.My journey at Back Market, evolving from Repair Ops Manager to my current senior role within a year, reflects a commitment to operational excellence. Working on transversal projects to drive improvements in customer service across a broad range of topics to improve customer experience and drive value.
Listed skills include Microsoft Office, Powerpoint, Matlab, Microsoft Excel, and 19 others.
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A career timeline built from the work history available for this profile.
Bordeaux, Nouvelle-Aquitaine, France
Responsible for process creation and improvement for after sales service, including Telco partnerships, product insurance/protection plans, warranty exclusions, and many other topics. Using advanced analytic techniques combined with AI to identify customer pain points and opportunities for improvements in processes.
Bordeaux, Nouvelle-Aquitaine, France
Managed a diverse set of projects while working for the UK general manager,UK partnerships in the sustainable and circular economiesLaunching new sales category for Back MarketMonitored quality and care performance in the UKPerformed detailed analysis of supply conditions within the marketDeveloped dashboards for monitoring pricing competitiveness in for.
Austin, Texas, United States
Automated fab product transportation environmental quality monitors and integrated them into the SPC systems to reduce technician workload by 242 hours annually, and reduced processing errors by 45%Led project to install two Camtek Eagle final inspection tools and upgrade one Camtek Falcon to integrate with fab automation protocols, improved inspection.
Austin, TX
Served as tool owner in the metrology and quality group, also known as contamination-free manufacturing (CFM), in charge of developing and optimizing scan recipe as well as conducting preventative maintenance and repairs for two KLA-Tencor SP1s, seven SP1 DLSs, and two SP2s, two Camtek Eagles, and one Camtek Falcon Assume accountability for scan recipe.
Austin, Texas Area
Austin, TX
Responsible for the upkeep and recipe development for the bare wafer scanning tools (Tencor Surfscan 6200s, KLA-Tencor SP1 DLS) in Spansion Fab25.
Bryan/College Station, Texas Area
IT technician for the Texas A&M University Libraries, responsible for troubleshooting software, hardware, and network issues for library employees.
Bryan/College Station, Texas Area
RA for Fountain Hall responsible for ensuring a safe learning environment for the occupants.
Austin, Texas Area
Developed defect identification training material to improve defect classification accuracy and reduce the time to finding root cause of defects.
Round Rock, Texas
Responsilbe for IT support to the office and in charge of the records digitization project.
Other employees you can reach at backmarket.fr. View company contacts for 421 employees →
Milena Güiza Medina
Colleague at Back Market
Bordeaux, Nouvelle-Aquitaine, France, France
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AB
Alexandra Brandt
Colleague at Back Market
Berlin, Berlin, Germany, Germany
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JJ
Jhonata Jhon
Colleague at Back Market
Brazil, Brazil
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MT
Mark Ted
Colleague at Back Market
Algiers, Algeria, Algeria
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AA
Ahmed Andolsi
Colleague at Back Market
Oneux, Hauts-de-France, France, France
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HV
Herrmann Vese
Colleague at Back Market
Solingen, North Rhine-Westphalia, Germany, Germany
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EU
Esra Undefined
Colleague at Back Market
Ankara, Ankara, Türkiye, Turkey
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NV
Niraj Vishwakarma
Colleague at Back Market
Mumbai, Maharashtra, India, India
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MY
Matt Yeung
Colleague at Back Market
Hong Kong, Hong Kong SAR, Hong Kong
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RK
Radhe Keshwani
Colleague at Back Market
Nagpur, Maharashtra, India, India
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Specialization: Supply Chain Management
Activities and Societies: Texas A&M Corps of Cadets, Tau Alpha Pi, Texas A&M Ballroom Dancing
Quick answers generated from the profile data available on this page.
Ryan Solum works for Back Market.
Ryan Solum is listed as Senior Customer Care Operations Manager @ Back Market | Customer Care Operations at Back Market.
AeroLeads has found 1 work email signal at @cypress.com for Ryan Solum at Back Market.
Ryan Solum is based in Greater Bordeaux Metropolitan Area, France, France while working with Back Market.
Ryan Solum has worked for Back Market, Infineon Technologies, Cypress Semiconductor Corporation, Spansion, and Texas A&M University.
Ryan Solum's colleagues at Back Market include Milena Güiza Medina, Alexandra Brandt, Jhonata Jhon, Mark Ted, and Ahmed Andolsi.
You can use AeroLeads to view verified contact signals for Ryan Solum at Back Market, including work email, phone, and LinkedIn data when available.
Ryan Solum holds Master Of Science - Ms, Engineering Management, 16.56/20 from Audencia.
Ryan Solum is listed with skills including Microsoft Office, Powerpoint, Matlab, Microsoft Excel, Technical Writing, Public Speaking, Teamwork, and Research.
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