Managed the delivery of high quality, customer focused software and services while transforming my team into a multi discipline team that drives quality and clarity upstream to ensure Agile delivery of software and services that align with Microsoft’s core priorities.• Drove customer engagement on a cross team, multi-year project for the development and implementation of a streamlined, customer focused ecosystem for Microsoft’s Consulting Service’s business, which generates $6b in annual revenue - Engaged with customers to create detailed requirements to ensure the solution fit their needs. - Managed project timelines across eight quarterly releases• Created a new End User engagement model that created efficiency and a positive experience for End Users. - 85% reduction in the time commitment for End Users in UAT - Reduced the number of bugs encountered and logged by End Users by 74% - Critical bugs experienced by the End Users reduced from 39 to 0• Responsible for a data acquisition and management strategy to enable data driven decision making across all projects, which resulted in optimizations that saved the company

Provided project management and test management for cross functional teams to drive the successful launches of several eCommerce sites and product launches, including the launch of the US Microsoft Store site, an e-commerce site that generates nearly $500k in revenue daily.• Build and execute project schedules based on the needs of internal and external Business Managers • Communicate regular project status, risks & mitigation, and blocking issues to stakeholders and senior level management and provide summary of risks, issues, and action plans.• Work closely with Business Managers to create, implement and maintain comprehensive test schedules and execution strategies for the international launches of multiple e-commerce stores, keeping programs on time and on budget.• Managed the efforts of a team of Test Leads from test plan creation to post-launch issue support for the launch of multiple, concurrent programs.• Cultivated and maintain strong working relationships with work teams from e-commerce vendors, international subsidiaries, and various internal Microsoft teams to better facilitate project success.

Quality Assurance Lead for both hardware and software components on the FlipStart Ultra Mobile PC Device – one of the first consumer, ultra-mobile PC’s to market.• Responsible for testing and optimizing the thermal characteristics of the FlipStart CPU and motherboard• Designed and implemented and air flow solution that resulted in 30% reduction of CPU and RAM temperature while under load.• Managed a team of QA Engineers through the life cycle of several software and hardware projects• Evaluated manufacturing quality of an outsourced team in Taiwan to ensure delivery of a timely product within budget parameters

• Created and executed test plans and test cases for Monthly, Quarterly and Yearly releases of MSDN, Tech.NET and Visual Studio 2005• Planned for, created and maintained test Virtual Machine databases for use by the overall test team• Responsible for logging, regressing and tracking issues found in a bug tracking database