Ryan Spark Email & Phone Number

Victoria, British Columbia, Canada

o Provide leadership and guidance to the asset management services office team. Delegate tasks and disseminating new priorities to work ono Assisting with hiring, supervising, developing, training and evaluating performance on the teamo Providing mentorship and guidance in the implementation of asset management standardso Provide plans, schedules, reports, and presentations addressing business issues, business process, improvement projects and enhancements to asset management applicationso Facilitate change management with various business unitso Develop solutions to improve business processes including automation and roles and responsibilitieso Works with IT as the subject matter expert in CMMS applicationso Provides documentation and guidance and additional training to employees in the use of asset management applications

Victoria, British Columbia, Canada

o Understand the existing solutions and organize/lead workshops with Business Process Owners on how to improve them and ensure further automated and integrated dataflowo Gather, document, and analyze business requirementso Help develop concept proposals, business cases, and charter documentso Document all change requests across all Asset Management Systems, prioritize according to business needs, design, and ensure comprehensive testing across all relevant and impacted systemso Document key changes introduced to current processes and the related impacts in operations to enable another team member to translate them into training/communication materialso Ensure processes, flows, and user guides are consistently updated in the event of changes and improvements to the solution or business processeso Provide leadership on ISO 55000 Asset Management related projects

o Asset and Configuration Business Analysis. Review of existing asset and configuration management tools and processeso Asset process lead. This includes process management, change control and quality auditso Process improvement surrounding asset management and configuration managemento Training documentation creation for asset, configuration management, and reporting functions in ServiceNow platformo Coaching/mentoring other employees on best practices

Victoria, B.C.

o ISO 55000 asset management project o Review of end-to-end organizational asset management and all related tools, processes, and policieso Internal education on asset managemento Asset registry analysiso Contribute to business case and project charter deliverableso Document and model current state business processeso Reporting: requirements, queries, and analyticso Procurement activities: running request for proposal and vendor selection.o Stakeholder management:o Planning, Engagement, Communicationo Creating and executing an end user surveyo Total cost of ownership analysis (licensing, infrastructure)

Victoria, B.C.

o Document and manage requirements for multiple projects (completed for Maximo upgrade, item master cleanup, rotating assets, warehouse handhelds, and custom meter reading application)o Project manager on rotating assets, warehouse handhelds, and custom meter reading applicationo Document and model supply chain and maintenance business processes o Create training materials and providing training sessions to end userso Testing: strategy, planning, managemento Reporting: requirements, database/application SQL queries, and analyticso Asset Management focus (Maintenance, Supply Chain applications)o Vendor management: relationship management, contract managemento Collaborating with external suppliers and vendor supporto Data stewardship (items, assets, requests) process/policieso User access audits and licensing analysiso Moving requests through ITIL Service Strategy and Design, into Service Transition and handed off to Service Operationso Configuration Management, maintaining CMDB entrieso Change Advisory Board Member

Victoria, B.C.

o Maintaining, administering, and supporting production and pre-production applicationso Troubleshooting and triaging of all Problems/Incidents/Service Requests following ITIL guidelineso ITIL Service Transition, and Service Operations for all supported applicationso Problem owner for the departmento Single point of contact between the business and the customer support applications group. Maintaining high level of customer service and escalating business issues when requiredo Configuration Managemento Change Advisory Board Membero User access audits

Victoria, B.C.

Burnaby

Associates Certificate In It Project Management, Information Technology Project Management

Associates Certificate In Business Analysis

Computer Systems And Network Fundamentals, Network And System Administration/Administrator