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(ENTJ)As a highly motivated professional with over 10 years of experience in the fields of sales, logistics, real estate, business management, and customer success, I believe I would be a valuable addition to your team.Throughout my career, I have demonstrated success in both technical and team management roles. I am tech-savvy, able to quickly adapt to new software and technologies, and have a solid foundation in business principles. My Bachelor of Science in Business Administration and Management has provided me with the skills necessary to successfully manage projects and teams.At Yelp, my current role as a Retention Manager/ Customer Success, I focus on revenue retention within my book of business and work closely with clients who are at risk of cancellation. I have been able to build and maintain strong relationships with CEOs, Presidents, Advertising Specialists, Marketing Managers, and Channel Partners. I am also skilled in conducting product demonstrations, providing marketing advice, negotiating pricing, and influencing decision makers. I manage a strategic book of business consisting of up to 150 high-spend accounts, generating $4.4 million in annual sales revenue.In my previous role as an Account Manager Team Lead at Zazzle, I led a team of 38 account executives and managed over 100 large accounts. I was responsible for creating lasting relationships with manufacturing partners and working cross-functionally with various departments to drive revenue and reduce costs. My experience as a Real Estate Consultant at Silverado Homes and as a Property Manager at California Capital Loans has provided me with strong customer service skills and the ability to efficiently manage properties. Additionally, my experience as a Genius Bar Manager at Apple and a Business Sales representative has allowed me to lead teams, troubleshoot and repair technical issues, and effectively plan workshops.I am eager to bring my knowledge and expertise to a new opportunities, where I can make a positive impact and continue to grow both personally and professionally. Thank you for considering my application. I look forward to the opportunity to discuss my qualifications further.
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Senior Manager CsmDealeronIncline Village, Nv, Us
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Senior Account Manager Seo -CsmDealeron Jun 2024 - PresentIncline Village, Nevada, United States* Manage customer accounts that compile of Ford, Lincoln, GM, Porsche, groups, etc.* Provide monthly product review (MPR) reporting and optimization recommendations to improve all aspects of the customers’ websites, utilizing the Specific OEM (i.e., FORD/Lincoln) MPR Deck to ensure all Service level agreements (SLA) are met* Work with customers to analyze and review their digital performance in detail * Complete website edits, and troubleshoot various issues or concerns to ensure that response and resolution service levels are met * Ensure strategy and customer’s KPIs (key performance indicators) are communicated, understood, and implemented by cross-functional teams* Understand the customers’ business goals to anticipate future needs* Prioritize, triage, and communicate resolution on escalated customer issues and requests* Manage multiple accounts simultaneously, tracking the status of each project, and updating all stakeholders* Assist business leads in driving customer retention and identifying business growth opportunities* Work alongside support roles to assist with case management and ensure that response and resolution service agreement levels are met.* Complete various tasks assigned by leadership such as OEM project asks • Assist in updating and creating knowledge base articles for the team on a consistent basis
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Senior Manager, Retention NtcYelp Jun 2024 - Present-Lead a team of 11 CSM’s- Identify client needs, troubleshoot problems or issues, and focus on revenue retention within my book of business.- Work closely with clients who are at a risk of cancellation or who have expressed an interest in cancellation.- Schedule meetings with clients, address their concerns, and attempt to reverse their cancellation request.-Build and maintain strong relationships with CEOs, Presidents, Advertising Specialists, Marketing Managers, and Channel Partners.- Prospect, outbound/inbound, schedule meetings, qualify businesses, perform client needs assessments, sell services using consultative sales techniques, and close sales.-Conduct product demonstrations, provide marketing advice, negotiate pricing, and influence decision makers.-Manage a strategic book of business consisting of up to 150 high-spend accounts ($5K-$15K in monthly advertising spend) generating $4.4 Million in annual sales revenue.I have actively participated in various events at Yelp, including a recent panel discussion on authentic conversations with the Chief People Officer, Carmen Orr. -
Senior Manager, Retention NtcYelp Aug 2022 - Jun 2024Incline Village, Nevada, United States-Lead a team of 11 CSM’s- Identify client needs, troubleshoot problems or issues, and focus on revenue retention within my book of business.- Work closely with clients who are at a risk of cancellation or who have expressed an interest in cancellation.- Schedule meetings with clients, address their concerns, and attempt to reverse their cancellation request.-Build and maintain strong relationships with CEOs, Presidents, Advertising Specialists, Marketing Managers, and Channel Partners.- Prospect, outbound/inbound, schedule meetings, qualify businesses, perform client needs assessments, sell services using consultative sales techniques, and close sales.-Conduct product demonstrations, provide marketing advice, negotiate pricing, and influence decision makers.-Manage a strategic book of business consisting of up to 150 high-spend accounts ($5K-$15K in monthly advertising spend) generating $4.4 Million in annual sales revenue.I have actively participated in various events at Yelp, including a recent panel discussion on authentic conversations with the Chief People Officer, Carmen Orr.
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ConsultantSilverodo Homes, Nevada Oct 2019 - Dec 2023As a Consultant, I was responsible for developing a new zoning plan for a parcel in Incline Village. Working directly with the President of the company, Ed Johanson, I played a key role in ensuring the success of this project. I also initiated the development of the Incline Senior Lodge and was instrumental in drafting the new zoning plan into its final form in conjunction with the TRPA and Washoe County Planning Department. My strong attention to detail, ability to work effectively in a team environment, and exceptional organizational skills helped drive this project to a successful conclusion.
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Senior Key Account ManagerZazzle Apr 2020 - Aug 2022Incline Village, Nevada, United States-Lead a team of 38 account executives remote-Multiple KPI measurements-Data gathering and management-Manage over 100 large accounts= 10million -Negotiation of contracts with partners up front and at regular intervals.-Enforcement of partner SLA’s and other quality metrics such as customer satisfaction.-Reviews for quality, reliability, on-time delivery, cost, etc. Ensure profitability contributing to the overall goals of the company by monitoring partner sales, invoices, margin and overall performance. -Create lasting relationships with manufacturing partners Work cross-functionally with platform development, compliance, engineering, finance, and marketing in order to grow the business, drive revenue, and reduce cost.-Team training, On boarding new team members -
Key Account ManagerTessco Technologies Feb 2019 - Apr 2020Reno, Nevada-Directly managed over 200 accounts = 20 million -Directly influenced and implemented B2B development strategies proving instrumental in accelerating -regional sales while driving brand awareness and transforming prospective clients into more than 200 active engagements further supporting a customer loyalty and success model.-Owned accountability for managing and maintaining a progressive outbound calling activity and drawing attention to net-new opportunities, while accelerating year-over-year revenues for existing clients. -
Account ManagerTessco Technologies Feb 2017 - Feb 2019Reno, Nevada, United StatesSupported lower level accounts. Created new business 500k-1m+. Work on larger projects with senior account managers.
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Genius Bar LeadApple Jan 2015 - Feb 2017Reno, Nevada Area-A certified Technician balanced in the skills of time management and team leadership.-Triaging-Troubleshooting and repairs both behind the scene and customer facing, put to the test in a fast pace retail store environment.-Multiple store openings and builds across the country-new store openings.-Lead a team of 15+ -
Business SalesApple Mar 2014 - Jan 2015Reno, Nevada-Promoted and planned workshops effectively to maximize attendance and engagement for ongoing services and products. -Maintained connections and relationships with local industries that relate to Apple's core passions.-Established new business -Hold business meetings for clients at the store- including training -Retain current business/ try to bring back lost business- 5million+ business growth
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Store ManagerRadioshack Oct 2011 - Mar 2014Incline Village, NevadaHigh school As a Manager at RadioShack, I was responsible for staffing and scheduling the store's employees to ensure proper coverage and smooth operations. I was also responsible for handling payroll, making deposits, and maintaining accurate accounting records for the store. Additionally, I was in charge of managing the inventory, ensuring that the store was well-stocked and organized at all times. Through these various responsibilities, I demonstrated strong leadership and organizational skills, as well as a commitment to providing excellent customer service. -
SalesRadioshack Apr 2009 - Oct 2011Incline Village, Nevada-Processing cash and bank card payments-Explaining the benefits and uses of products, -Maintaining the cleanliness of work areas, and upselling warranty plans and additional products.-Above and, beyond customer service
Ryan Speckert Education Details
Frequently Asked Questions about Ryan Speckert
What company does Ryan Speckert work for?
Ryan Speckert works for Dealeron
What is Ryan Speckert's role at the current company?
Ryan Speckert's current role is Senior Manager CSM.
What is Ryan Speckert's email address?
Ryan Speckert's email address is ry****@****ack.com
What is Ryan Speckert's direct phone number?
Ryan Speckert's direct phone number is 177574*****
What schools did Ryan Speckert attend?
Ryan Speckert attended University Of Nevada, Reno.
Who are Ryan Speckert's colleagues?
Ryan Speckert's colleagues are Kayla Maddox, Ray Alvarez, Bill Wittenmyer, Jayna F., Jay Smith, Aurko Chatterjee, Sara V..
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