Ryan St-Jules Email & Phone Number

Truro, Nova Scotia, Canada

Halifax, Nova Scotia, Canada

• Provided advanced technical support to a diverse user base, including troubleshooting complex hardware, software, and network issues.• Managed and resolved escalated help desk tickets using ServiceNow, ensuring timely resolution, and documenting solutions.• Installed, configured, and maintained computer systems, peripherals, and software applications.• Collaborated with cross-functional teams to analyze business requirements and implement effective IT solutions.• Assisted in the evaluation and selection of new IT technologies and tools to enhance operational efficiency.

Canada

Maintained excellent customer service skills to communicate client needs effectively and provide quality service to ensure complete customer satisfaction. Provided excellent chat in an efficient manner to ensure the client’s issues are resolved as accurately and quickly as possible. Performed outbound calls when it is necessary to get the clients reconnected when they lose connection or when they are having issues with chat to ensure a smooth client experience. Diagnosed computers, printers, laptops, network devices and any other home electronics to get an idea of what the issue is. Created detailed notes about the issue to pass along to the repair agent to give them the tools they need to resolve the clients issue.

Truro, Nova Scotia, Canada

Diagnosed and troubleshot hardware and software problems with different enterprise level systems including laptops, printers, and desktops. Worked with SCCM and active directory to image computers in bulk and get them the software they needed to be deployed. Planned and coordinated the repair of specialized patient TV terminals from installing the software on the devices to physically replacing them in the patient rooms. Performed and documented investigations for various information technology issues with many different systems including TVs, phones, and computers. Deployed and maintained systems such as printers, phones, and computers.

Nova Scotia, Canada

Installed and configured computer hardware operating systems and applications. Communicated with staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. Troubleshot system and network problems, diagnosed and solved hardware or software faults. Replaced parts for computer systems and other technologies as required. Followed diagrams and written instructions to repair a fault or set up a system. Responded within agreed time limits to call-outs. Worked continuously on a task until completion.

Dartmouth, Nova Scotia, Canada

Maintained a positive, empathetic, and professional attitude toward customers always. Communicated with clients in various forms to ensure their complete satisfaction with the services provided. Trained a team of junior customer service representatives.

Diploma, It Systems Management And Security

Computer Science

Psychology

Human Resources Management And Services