Manage the day to day operations of a luxury condo complex

Managing the daily operations of the Front Office

• Managed the daily operations of the Front Office. • Implementation of Service standards• Fairmont Presidents Club Hotel Champion• Concierge program ambassador • Scheduling• Purchasing• Training and Development of new colleagues• Front desk and Concierge duties• Coordinate with all departments to provide superior service• Brainstorm proactive and reactive solutions to provide the highest level of service • Developed ways to streamline processes to maximize efficiency• Opera Property Management system champion

Supervised the daily operations of the Fairmont Gold LoungeProvided a high end luxury experience for our guestsHandled guest issues with a guest experience focused approachRoom control checks to ensure that the quality of our room product was never compromised.

Provided excellent customer service to guests in multiple facets of the resort; Front Desk, Food Service, and Housekeeping. Handled cash and occupancy reports for hotel.Provided tours of resort and explain facilities and amenitiesMade reservations and planned leisure activities for guestsScheduled and assigned housekeepers and maintenance staff to their daily projects and conducted room inspections

Managed the daily operations of the Diamond LoungeForecasted guest expectancy Scheduled, Performed Payroll, Inventoried Trained staff, Co-wrote training manual Handle guest problems and complaintsSettled employee issues and kept employee logsWorked with Hosts to decide appropriate amenities for playersEvaluated employees on job performance and gave feedback for improvementCreated spreadsheets and graphs to monitor costs and consumption

Organized and Executed events in our banquet facilitiesSupervised the brunch and monitored food and staff costsTrained staff on proper proceduresServed as a liaison between staff and management to ensure smooth and efficient operationsExpedited as many as 700 dinners to three separate dining rooms.