Facilities & Operations Manager
Operated, maintained and developed the sports, fitness, wellness and conferencing facilities.Managed an operational workforce capable of delivering excellent customer service for all customers.Developed and led delivery of strategic plans and business proposals to achieve financial targets.Manage the monitoring of key performance measures in areas including revenue, usage, cost control, efficiency and customer satisfaction.Responsible for the Health & Safety of all customers… Show more Operated, maintained and developed the sports, fitness, wellness and conferencing facilities.Managed an operational workforce capable of delivering excellent customer service for all customers.Developed and led delivery of strategic plans and business proposals to achieve financial targets.Manage the monitoring of key performance measures in areas including revenue, usage, cost control, efficiency and customer satisfaction.Responsible for the Health & Safety of all customers including ensuring Risk Assessments, NOPs, EAPs, training & monitoring in line with relevant legislation and best practice.Enhancing customer service through the co-ordination of all operational aspects, including maintenance, health and safety, cleaning routines, house-keeping, staffing and accessibility. Show less