Ryan Staude Email & Phone Number

Adelaide, Sa, Au

Adelaide, South Australia, Australia

Adelaide, South Australia, Australia

Adelaide, Australia

Adelaide, Australia

Responsibilities include:• Ensure customer needs are met and business objectives are supported through the sale of cemetery and memorialisation products and services and the provision of exceptional customer service. • Process funeral director bookings for burial, cremation, memorial and transfer services. • Assist with meeting the needs of the general public, funeral directors, monumental masons and co-workers by providing effective and efficient telephone and counter services to clients. Prepare written replies to correspondence as required. • Ensure that clients receive accurate and timely Interment Right certificates and pre-need services certificates by checking documents for accuracy and coordinating signing, sealing and mailing in a timely manner. • Represent the Authority in the delivery of committal services at the time clients are present for the placement of cremated remains. • Ensure client’s memorial plaque requirements are provided as expediently as possible by raising and checking plaque orders in a timely manner and checking incoming memorial plaques for accuracy. • Ensure that clients receive accurate and timely documentation and ensure that monumental mason permit applications are processed in a timely and accurate manner. • Checking cash amounts and processing invoices. • Participate in team meetings and be involved with input into proposed new memorial areas, styles of memorilisation and other sales initiatives. • Support team members and relieve other team member positions as directed by the Customer Experience Manager or other Manager.• Business Development Management.• Customer acquisition.

Adelaide, Australia

Responsibilities include:• People management and leadership.• Content and structure of training material.• Development and constantly maintaining reusable training material.• Sales collateral development • Facilitating and coordinating coaching & training to new employees nationally.• Design and implementation of up-skill training and coaching for current employees.• Face to face individual, small & large group, telephone, remote coaching and support to employees nationally.• Development and implementation of sales training to new and current employees.• Call Centre training and support.• Ongoing employee development including individual KPI targets and monitoring.• Performance management.• Customer Relationship Management system training and development.• Internal and external stakeholder management.• Change management.• National franchisor and franchisee business sales including contract negotiations and roll out.• Franchisee training.• Daily auditing.• Worked closely with the Marketing team in relation to website, social media and advertising strategies. Copywriting for Facebook, websites and promotional material Provided advice regarding different advertising mediums and comparative analysis.

Adelaide, Australia

Responsibilities include:• Established a clear action plan for success, prioritised initiatives and was part of the sales strategy development while pursuing profitable growth opportunities• Provided coaching to Account Executives throughout South Australia, Western Australia and Tasmania• Assisted Account Executives to build strong new business relationship and expand business opportunities within existing client bases• Designed, developed, implemented train the trainer programs for key stakeholders • Analysed, designed, developed, coordinated, implemented, evaluating training for Account Executives• Facilitated daily individual sales program training • Developed and distributed information to key stakeholders and Account Executives• Developed individual coaching plans• Determined training needs by travelling with account executives, observing sales encounters, studying sales results reports and conferring with sales managers• Developing individual results by providing coaching, conducting training sessions and developing outcome improvement resources• Monitored Account Executives usage of systems and key performance indicators• Provided daily reports on Account Executives usage of systems and key performance indicators to key stakeholders• Developed, implemented and evaluated strategies to increase Account Executives usage of systems – Increased states usage from 16% to 80%.• Provided face to face, telephone and email coaching and support to Account Executives in the office and with customers • Project management including project definition, planning, implementation and closure using sales and proposal management, stakeholder management, risk management, problem solving and quality management processes• Software implementation training and up skilling• Attended weekly management team meetings• Professional development in systems• Internal and external stakeholder management• Product specialist• New product training and implementation.

South Australia, Australia

Responsibilities include:• Maintaining revenue and revenue sources by using effective sales techniques to sell advertising packages to customers including print, digital, mobile devices, voice, website, search engine marketing (SEM) solutions.• Managed sales cycles including prospecting leads, identifying needs, setting appointments, qualifying prospects, presenting products and solutions, handled objections including demonstrating return on investments and closing sales.• Built strong new business relationships and expanded business opportunities within existing client base to exceed sales targets and key performance indicators.• New business acquisition and development via self sourcing and referrals.• Advised businesses how to improve their sales by implementing business marketing strategies through the following services: Digital marketing including websites, search engine optimisation (SEO), SEM and social media.  Brand Management.  Advertising medium comparative analysis. Passive vs. Active advertising • Maintained and grew existing customers within the portfolio, minimising customer cancellations and reductions.• Managed a workable pipeline to ensure every opportunity was explored and converted in order to maximise profitability for Sensis.• Territory Management.• Attended weekly sales meetings.• Quoted prices, prepared contracts and recorded orders.• Accurately and diligently recorded all activity within CRM systems.• Pipeline and forecasting.

Adelaide, Australia

Responsibilities:• Advised customers on the location selection, price, delivery, use and care of goods available from the store, with the aim of encouraging them to buy and to return to buy in the future• Received goods selected by the customer• Conducted credit checks and submitted credit applications for customers• Organised delivery of products to customers• Recorded and reconciled totals for takings at the end of each day• Responded to orders received via telephone and email • Assisted in changing displays of shop stock• Received deliveries and unpacked, re-shelved storing stock• Assisted with regular stock checks and annual stock takes• Exceeded weekly KPI’s and monthly sales targets• In home installations and deliveries

Diploma In Commercial Music, Music

Education record